Job description
ABOUT VIAPLUS:
ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our customer operations, data analytics, and full-featured, single-account back-office technology facilitate the high-volume transactions required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all.
We are pioneers in the transportation transaction and mobility industry, with a decade of proven global experience in providing solutions focused on the tolling and transit industries. ViaPlus is headquartered near Dallas, Texas, and maintains offices across the United States, France, India, and Ireland. We are part of the global network of VINCI Concessions, an international player in transport infrastructure with projects in 23 countries. Our vision has evolved to provide a fully automated, end-to-end transportation solution that significantly improves revenue collection and efficiency while effectively lowering costs for our agency clients.
We serve enterprises that require high-volume, real-time transaction processing with the highest levels of accuracy, especially where revenue reconciliation and customer account management are key deliverables to the customer experience. Our flagship back-office system (BOS) enables Mobility-as-a-Service (MaaS) with a “one account” feature that supports multimodal transportation solutions. In a rapidly changing environment, ViaPlus maintains a strong focus on technology and continuous R&D to improve agency efficiencies, reduce operating expenses, and maximize revenue – all while providing exceptional customer service.
Learn more: http://www.viaplus.com
ABOUT VINCI HIGHWAYS
VINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operations and mobility services. We design, finance, build and operate highways, bridges, tunnels, urban roads and mobility services on a network of more than 3,360 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and provide drivers with a positive experience.
More information:
https://www.vinci-concessions.com/en/vinci-highways
https://www.linkedin.com/company/vinci-highways/
@VINCIConcess
JOB PROFILE: Back Office Agent
JOB LOCATION: Broomfield, CO *** This position has the option for hybrid & remote ***
JOB SUMMARY:
The Back Office Agent is responsible for supporting key customer service operations through detailed manual image review (MIR) and data entry tasks. Primary duties include analyzing and classifying license plate images captured by the system and accurately creating new customer accounts by entering ownership details. This role requires strong attention to detail, excellent organizational skills, and a high level of accuracy. The position is performance-driven and subject to monthly KPIs related to speed and accuracy. Proficiency in Microsoft Office, Excel, Windows, and solid typing skills are essential. The ideal candidate is self-motivated and possesses strong written and verbal communication abilities.
JOB RESPONSIBILITIES:
Other duties may be assigned. The order of the duties listed does not reflect priority or percentage of time allocated:
- Review and accurately classify license plate images captured by the system.
- Create and update customer accounts by entering vehicle and ownership information with precision and efficiency.
- Consistently meet or exceed established performance targets related to speed, accuracy, and quality.
- Maintain a strong working knowledge of internal systems, databases, and relevant procedures.
- Ensuring all data entered is complete, accurate, and in accordance with established guidelines.
- Identify and flag image or data discrepancies and escalate issues appropriately when necessary.
- Follow all Back Office operational procedures, documentation standards, and data security protocols.
- Support internal team needs and assist with additional Back Office tasks, such as spreadsheet maintenance, report generation, or mail handling, as needed.
- Communicate effectively and professionally with team members and leadership across departments.
- Demonstrate excellent organizational skills and attention to detail while working in a fast-paced, performance-driven environment.
- Maintain a high standard of attendance and punctuality, in alignment with team scheduling requirements.
- Adhere to company policies, procedures, and confidentiality guidelines at all times.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required.
- If working in a remote or hybrid capacity, a minimum internet speed of 100 Mbps download and 20 Mbps upload is required to ensure system performance and productivity.
- Exceptional attention to detail, with a strong focus on speed and accuracy in data entry and image review.
- Strong written communication skills and the ability to follow structured written procedures.
- Proven ability to meet performance goals and adhere to productivity, quality, and accuracy standards.
- Reliable attendance and punctuality are essential due to the production-based nature of the role.
- Ability to stay focused and maintain consistent performance while performing repetitive tasks
- Comfortable working independently and as part of a team in a fast-paced, deadline-driven environment.
- Proficient computer skills, including experience with Microsoft Office (Excel, Outlook, Word) and Windows-based systems.
- Strong organizational and time management skills
- Willingness to learn internal systems and adapt to changing processes.
- Ability to read, understand, and follow detailed written and verbal instructions.
- High level of professionalism, integrity, and commitment to confidentiality.
Preferred Qualifications (but not required):
- Prior experience in tolling, Back Office operations, document review, or data entry roles.
EDUCATION & EXPERIENCE:
- High school diploma or general education degree (GED)
SUPERVISORY RESPONSIBILITIES
There are no supervisory responsibilities in this position.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds.
