Job description
What We Do
Care Access is a unique, multi-specialty network of research sites which operates as one connected team of physician investigators, nurse coordinators, and operations managers.
Who We Are
We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.
About the Role
We’re looking for a thoughtful, detail-oriented, and compassionate Benefits Specialist to take the lead on managing employee leaves of absence and partnering with our medical leave and disability vendors. In addition to administering leave programs, this role will help safeguard the wellbeing of our workforce by monitoring for natural or man-made disasters across the U.S. and coordinating outreach and support to affected employees.
You’ll serve as a key point of contact for employees navigating medical, parental, and personal leaves and be a critical early responder supporting our employees when disasters occur.
What You’ll Do
· Administer leave programs including FMLA, ADA, parental, short-term disability, long-term disability, and personal leave
· Serve as the primary liaison between employees and our third-party leave management vendors
· Provide clear, compassionate guidance to employees and managers on leave policies and processes
· Monitor U.S. news and emergency alerts to proactively identify disasters (e.g., wildfires, hurricanes, mass transit incidents)
· Assess potential employee impact based on geographic data, initiate outreach, and coordinate with HRBPs or leadership to ensure timely response and support
· Ensure compliance with all applicable federal, state, and local leave regulations
· Audit and track leave cases to ensure accuracy and timeliness
· Partner cross-functionally with Payroll, Legal, HRBPs, and People Operations to ensure smooth execution and employee experience
· Contribute to employee and manager training on leave and emergency response protocols
What We’re Looking For
· Bachelor’s degree in Human Resources, Business Administration, or a related field; in lieu of a degree, we welcome candidates with significant hands-on experience (typically 5+ years) managing leave programs and benefits administration.
· 3+ years of experience in employee benefits administration, with a strong focus on managing leaves of absence
· Experience working with medical leave and disability vendors; familiarity with leave case management best practices
· Working knowledge of FMLA, ADA, and state-specific leave laws
· High attention to detail, sound judgment, and ability to act quickly in sensitive situations
· Excellent written and verbal communication skills with a strong sense of empathy
· Ability to balance process rigor with flexibility and care in employee interactions
Bonus Points If You Have
· Experience supporting a multi-state or remote workforce
· Familiarity with Workday or similar HRIS tools
· Previous experience in healthcare, clinical research, or other mission-driven environments
· Experience with employee emergency response coordination or crisis management
Diversity & Inclusion
We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success.
At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the
physicians and caring for patients.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Care Access is unable to sponsor work visas at this time.
Employment Statement
Care Access complies with all employment laws and regulations with respect to its employment practices, terms and conditions of employment, and pay equity and wages. Care Access does not engage in any unfair or forced labor practice and does not tolerate, under any circumstances, the use of any form of forced or involuntary labor, child labor, or human trafficking. This extends to suppliers, partners, or other third parties with whom Care Access does business. Care Access values and promotes the protection of human rights everywhere.
