Job description
Job Title: Customer Service Representative (Student Advisor)
Location: Remote (Work from home in Malaysia)
Category: Full time contract, 40 hours per week
Company Overview:
We are a fast-growing US-based K12 education company offering innovative and transformative educational services. As we continue to expand and diversify, we’re looking for a talented and dedicated Student Advisor, who can provide exceptional customer service to our US customers from Malaysia.
Job Description:
The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English and Mandarin. This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.
Key Responsibilities:
- Serve as the first point of contact for our users, addressing their inquiries, providing information about our courses, and resolving any issues they may encounter.
- Proactively contact potential customers from our user leads list, offering detailed course consultations and assisting them in making informed decisions about their educational journey.
- Maintain strong relationships with current customers by providing excellent service and support, responding swiftly and professionally to any queries or concerns.
- Maintain accurate and detailed customer records, tracking all interactions, transactions, comments, and complaints.
- Collaborate with the team to communicate feedback from customers and help improve our products and services.
- Stay updated on our course offerings, pricing, and policies to provide accurate information to customers.
- Participating periodically training webinar to learn about educational info and our product to perfect professionalism.
Qualifications:
- Bilingual- Fluent in both English and Mandarin (both spoken and written).
- Previous experience in customer service or a similar role, preferably in the education sector.
- Excellent communication, interpersonal, and customer service skills.
- Ability to work independently, manage time effectively, and meet deadlines.
- Proficiency in using customer relationship management (CRM) software and other relevant computer applications.
- Positive attitude, patience, and a customer-oriented approach.
- It’s NOT required to work purely during U.S. business hours, but better to be flexible to accommodate hour shifts.
- Ability to handle and resolve conflicts in a professional and positive manner.
This is a full-time contract position requiring 40 hours per week. The successful candidate will be a proactive, customer-focused individual who can comfortably interact with diverse users and deliver exceptional customer service.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
