Summary
Strikingly is a modern website builder looking for a full-time remote bilingual Korean customer support agent or Happiness Officer. Responsibilities include supporting users, assisting with website creation, answering questions, making pages look great, and handling e-commerce and form solutions. Qualifications include excellent Korean and English communication skills, customer support experience, problem-solving abilities, accurate record keeping, teamwork, multitasking, ability to work remotely and full-time, and availability during holidays and weekends. Knowledge of Domains, SEO, and Analytics is a plus.
Requirements
- Loves making customers happy!
- Has great Korean (native level) and English communication skills, both written and oral
- Has customer support experience in a fast-paced environment
- Knows how to deal with difficult customers/clients
- Has good analytical and problem-solving skills
- Has good accurate records keeping
- Is a good team player
- Can work with minimal supervision
- Can work during holidays and the weekends
- Can work remotely and full-time (at least 40 hours per week; GMT+8 time zone); with own laptop/computer and a stable internet connection
Responsibilities
- Support and understand our users' demands
- Assist our users in creating and publishing their websites
- Answer questions about getting student discounts
- Make our users' pages look great
- E-commerce and form solutions
- Translation tasks and product testing
Preferred Qualifications
Knowledge of Domains, SEO, and Analytics is a plus!
Benefits
- Convenience in working from home
- Fun and collaborative international working environment
- Opportunities for career advancement
- Training and growth opportunities
- Paid leave with tenure of one(1) year and above
