Job description
✨ Be Part of SAVii: Empowering Change & Transforming Lives! 🌍
About SAVii
At SAVii, we’re on a mission to revolutionize the employee wellness landscape. Since our founding in 2017 as SAVii PH, we’ve been changing the way employee benefits work by providing 360° salary-linked wellness services in emerging markets like the Philippines and India. Our platform empowers HR leaders to support their teams’ financial wellness, both personally and professionally. As the leaders in the Philippines, we’re now expanding, and we’re looking for passionate individuals to join us! 🚀
Are you ready to be part of something that’s changing lives? 💡
Our Culture: Empowering You to Thrive
At SAVii, people are at the heart of everything we do. We believe in the power of individuality and the strength of a team that values each person’s unique perspective. As a remote-first organization, we trust you to work where you’re most productive and happiest. We’re all about flexibility and work-life harmony, so you can focus on what matters most, whether that’s your career growth or personal well-being. 💡
We foster a culture of collaboration, respect, and continuous growth, where every voice is heard and every idea is valued. We know that our success comes from embracing diversity, and we welcome all the different backgrounds, talents, and experiences that each team member brings. Together, we’re not just achieving goals—we’re transforming lives and making a meaningful impact every day. 🌍
We work fast, execute faster, and challenge ourselves to constantly evolve. SAViiers are encouraged to take bold steps, learn from every experience, and push the limits of what’s possible. Bring your whole self to work, because we believe that’s how the best ideas happen and how we’ll continue to lead in the employee wellness space. 💫
Role
The role of the Communications Manager plays a pivotal role in ensuring a seamless, engaging, and impactful customer journey. This role blends strategic communications, user experience (UX), and customer journey design to improve how SAVii interacts with its customers across multiple touchpoints. As the customer experience advocate within the organization, you will lead communication strategies that enhance clarity, engagement, and brand trust, ensuring customers receive the right messages at the right moments in their journey. You will work closely with marketing, product, and operations teams to drive communications that simplify complex financial topics, support customer education, and improve overall user satisfaction.
Your Impact: What You’ll Do
- Map and refine the customer journey to identify gaps and opportunities for improvement
- Develop and execute communication strategies that enhance customer experience at each stage—from onboarding to ongoing engagement
- Ensure a seamless and intuitive user experience by simplifying messaging, eliminating friction points, and optimizing customer interactions
- Leverage customer insights and data to drive personalized and relevant messaging
- Work closely with product and UX teams to align communications with platform updates, new features, and customer pain points
- Lead the development of customer-facing messaging across email, SMS, in-app notifications, website content, and social media
- Ensure brand consistency and clarity across all communication materials, aligning with SAVii’s voice and tone
- Enhance customer education efforts by creating content that simplifies financial concepts and product offerings
- Measure the effectiveness of communications and continuously optimize them for better engagement and conversion
- Bridge communication gaps between marketing, product, and operations teams
- Align with product and UX teams to ensure communication strategies support seamless user navigation and understanding
- Collaborate with customer support to refine FAQs, help center content, and automated responses for a better customer experience
- Partner with other teams to ensure clarity in communications in all customer touch points
- Increase employee awareness of SAVii’s brand messaging, customer experience strategies, and new initiatives
- Develop internal training materials to ensure consistent communication across customer-facing teams
- Educate teams on customer journey pain points and communication best practices to improve alignment across functions
- Lead and manage communication projects that contribute to customer satisfaction and loyalty
- Implement quality assurance processes to maintain high standards in messaging, tone, and clarity
- Ensure timely execution of communication initiatives across all channels
What We’re Looking For: Skills & Experience
- 5+ years of experience in communications, user experience, or customer journey design within fintech, banking, or a customer-centric industry.
- Strong understanding of customer journey mapping and experience design principles.
- Excellent writing, editing, and storytelling skills with a customer-first mindset.
- Proven ability to simplify complex financial topics into clear, engaging messages.
- Experience managing multi-channel communications (email, SMS, in-app messaging, website, social media).
- Data-driven approach with experience in analyzing user behavior, communication impact, and engagement metrics.
- Project management experience with the ability to lead multiple initiatives simultaneously.
- Experience working with product, UX, and customer support teams to improve user experience.
- Familiarity with marketing automation tools and customer engagement platforms
