Job description
As a Customer Accounts Officer, you excel in managing customer billing and accounts processes, ensuring accuracy, transparency, and efficiency. You work behind the scenes to reconcile reports, maintain customer data, and support seamless account operations, contributing significantly to the overall customer experience.
Responsibilities:
- Maintain and manage customer accounts within CRM and billing systems.
- Set up service profiles, tariffs, contract dates, and direct debit information.
- Process manual payments and handle account-related enquiries through CRM ticketing.
- Monitor credit card expirations and send payment reminders or notifications of failed payments.
- Prepare and validate billing runs to ensure accuracy and timeliness.
- Reconcile vendor accounts, cash receipts, and product-level transactions.
- Generate activity and reconciliation reports as needed for internal team meetings.
- Collaborate with internal teams to identify improvements in the accounts process and build scalable systems.
Clients supported: Australia and New Zealand
Desirable Skills and Experience
Must-haves:
- 3–5+ years of experience in Billing & Reconciliation (preferably in the telecommunications industry).
- Strong mathematical and analytical skills with proficiency in Excel (including formulas for data analysis).
- Experience using cloud-based accounting platforms (e.g., Xero).
- Excellent written and verbal communication skills.
- Proven critical thinking and problem-solving abilities.
Nice-to-haves:
- Background in telecommunications billing processes.
- Ability to work independently while collaborating across teams.
- Detail-oriented with strong organizational skills.
- Resilient and positive mindset with a continuous improvement attitude.
Perks and Benefits:
- Work-from-home flexibility
- Regular online training and development opportunities
- Supportive, collaborative team culture
- Performance reviews and career progression
- A professional yet casual work environment
- Opportunities to grow within a fast-paced tech company
- 13th Month pay
- Paid time off (PTO) for Sick Leave, Vacation Leave, Emergency Leave
- Maternity or Paternity leave
- HMO upon regularization
- Life insurance upon regularization
- MediCash for personal and dependents use
- Rice, clothing, laundry, and meal allowance
- Achievement Allowances
- Birthday Treats
- Company Events and Treats
Job Type:
- Remote (WFH)
- Full-time
- Mid-Level
Schedule:
- Morning Shift (AU/NZ-based clients)
- Monday to Friday
Salary:
- Starts at 30,000 to 40,000
About Kwanii:
Kwanii is a BPO company with operations in Australia and the Philippines. With a strong commitment to excellence, we aim to provide outstanding outsourcing solutions for businesses of all sizes. The company values transparency and honesty, ensuring that clients receive reliable services. Kwanii also prides itself on its proactiveness and adaptability, staying ahead of industry trends and adjusting strategies to meet the evolving needs of clients. Whether it’s customer support, data entry, back-office processes, or other outsourcing requirements, Kwanii is dedicated to delivering high-quality solutions that drive both efficiency and growth.
