Job description
Salary: P40,000 – P60,000 monthly package
Schedule: 9:00 PM – 6:00 AM Manila time
What are we looking for?
Skills Required:
- At least 2+ years of customer-facing experience
- Must have solar or renewable energy, or manufacturing experience
- Excellent communication, interpersonal, and problem-solving skills
- Strong attention to detail and organizational skills
- Proficiency in CRM software (e.g., Salesforce & Netsuite) and Microsoft Office
What will you do?
- Act as dedicated post-sale point of contact and customer experience advocate for assigned solar, energy storage, communicating by phone and email
- Assist with day-to-day customer service functions as needed (ex. Answer and route inbound calls)
- Provide general support and initial troubleshooting for customers with questions or issues regarding previously installed/activated system
- Partner with Sales to facilitate customer financing approval and disbursement of project funds by working with external financing partners and state loan programs to fulfill applicable Requirements
- Work closely with internal teams (ex. Sales, Design, Procurement) to ensure efficient movement of projects through post-sale processes and facilitate clear communication of customer requests
- Guide projects to completion by supporting the broader team with municipal and utility applications for required approvals
- Keep records in Salesforce customer database updated to reflect relevant communications and project milestones
- Respond to customer inquiries, resolve issues, and escalate concerns to relevant teams
- Coordinate with internal teams (Sales, Installation, Service) to ensure seamless customer experiences
- Proactively address customer concerns and feedback to prevent escalations
Join the awesome team and enjoy these benefits & perks:
- WFH
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Regular Company Events, Work Life Balance, and Career growth opportunities
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our Client is a Massachusetts-based solar company and we’ve always been proud to serve a state that continues to lead the nation in solar panel installations.
#ConnectOSCareers #JoinConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
