Job description
Bestergo is growing! Bestergo is looking to add a Customer Service Specialist to join our growing organization.
As a Customer Support Specialist, you will assist customers’ needs over the phone, provide accurate information, demonstrate understanding of our product lines, effectively solve problems and offer resolutions in a timely manner to maximize customer satisfaction.
Essential Functions:
- Availability to receive in-bound calls and provide professional level of product support when customers and users contact customer service.
- Identify factors and steps necessary to assist customers on how to properly install, use, and/or assemble our products, answer questions and provide other product knowledge.
- Successfully respond to routine as well as more complex customer service calls and inquiries with minimal-to-no supervision.
- Support and follow-up with customers through phone, email and text.
- Provide appropriate solutions and detailed product information.
- Maintain and update call records on status of customer service inquiries.
- Navigate software and internet with multiple browsers, email, instant messenger and chat tools.
- Review instructions manuals, product information and on-line listings for accuracy.
- Collaborate with other team members to help improve company processes and improve the customer experience
- All other duties as assigned.
Skills/Experience Required
- Minimum of 1 to 3 years of customer service, product installation, or other related industry experience required.
- Detail-oriented with ability to understand and communicate written instructions, procedures and guidelines.
- Strong computer skills required to navigate software and internet with multiple browsers, email, social media, instant messenger and chat tools.
- Strong written and verbal communication skills.
- Strong customer service and analytical skills.
- Ability to work independently with strong time-management and organization skills.
- Experience in the consumer electronics industry, retail or installation with an emphasis in television wall mounting, ready-to-build furniture and accessories beneficial.
- Knowledge of televisions, tv wall mounts or specifics with sheetrock, drywall and installation of hardware or related work experience preferred.
- General understanding of the consumer electronics industry.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Expected hours: 40 – 42 per week
Shift: 8 hour shift; 9 am - 6 pm M-F
Education: High school or equivalent (Required)
Experience: Customer service: 1 year (Required)
Work Location: Remote
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