Summary
Join our team at Xapo Bank as a Graduate Trainee to support the HQ Support Manager in daily customer-facing banking operations, events, VIP visits, and facilities management. This is a full-time, 12-month contract role that requires exceptional communication skills, attention to detail, and analytical skills.
Requirements
- Exceptional communication skills, both verbal and written
- Exceptional interpersonal skills and networking ability
- Demonstrate a strong command for both English and Spanish languages
- Ability to translate complex/technical issues into easy to understand language for clients
- Strong attention to detail and analytical skills
- Empathy and a passion for delivering excellent service to clients
- Driven, self-motivated, collaborative and highly flexible team player approach
- Self-learner, and an avid problem-solver
- Knowledge of Bitcoin and Fiat currency payment rails
- Well versed in local and regional knowledge
- Alignment with Our Values and the Xapo Values-Driven Leadership principles
- Reside in (or near) Gibraltar as this role would require you to work in the branch
Responsibilities
- Liaising with Suppliers - Maintaining good working relationships for best service
- Maintaining canteen, bar, and wine cellar stock levels
- Maintaining stationery levels
- Processing Supplier Invoices
- New vendor onboarding
- Invoice submission, follow up, and filing
- Requesting cleaning supplies from our 3rd party cleaning service provider
- Monitoring the cleaner’s efficiency and effectiveness
- Liaising with Maintenance Team on any repairs required
- Upgrades of household/office hardware items where needed
- Manage the HQ Onsite Calendar
- Confirm attendees with Team Lead
- Assist with Xapien’s Visa applications by providing copies of letters/evidence requested during travel visa processing
- Block-book rooms at Sunborn
- Liaise with Team-Lead on the weeks agenda and required events (i.e. special stationary requirements; etc)
- Book events (Team building, i.e. E-Bike tours, etc)
- Plan and book catering (lunch and dinner)
- Send group email with: Local information - weather, power points, currency etc
- Check stock levels (soft drinks, wine, beer, snacks, masks & basic toiletries) and buy/order where necessary
- Welcome-wagon for Xapiens
- Attend post-work events
- Events
- Assist the HQ Support Manager in; planning, organising, and delivering events
- VIP visits
- Assist the HQ Support Manager in; planning, organising, and Entertaining VIP visits
- Ad Hoc Task
- Assist the HQ Support Manager with any unplanned tasks arising from normal day-to-day operations
