Job description
Who we are
Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.
Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.
The EH Way
At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.
- We are Mission First- everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
- We are Remote First- we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
- We are AI First- we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
- We are Apolitical- we do not take a position on political or social topics, unless it relates to our Mission
- We Live by Our Values - we role model our values 100% of the time
- W e Expect High Performance- we set a high standard and we’re not satisfied with being average
The Role
Our Customer Experience Delivery teams are responsible for implementing the Employment Hero platform with customers, and our Platform Configuration Specialists are responsible for driving outcomes for customers during their implementation journey.
Day-to-day you’ll be supporting our customers and teams on all things implementations. Your number one focus is to ensure accurate and timely system configuration, ensuring data quality and identification and resolution of configuration data issues. You’ll be tasked with ensuring the completeness of data entry maintenance on salesforce and other Project systems, whilst communicating clearly with stakeholders and exceeding their expectations.
This is an exciting time to join the team and be part of transformative change in the way we help customers implement our platform. You will work closely and broadly across our Implementations team helping us provide a mix of paid and unpaid services to customers joining Employment Hero. You will work alongside our Implementation Consultants as well as our customer support team, with the opportunity to learn and grow within our start-up culture. This role may change over time and to be successful you will need to be flexible and adaptable. There are 3x positions available on a permanent, full time basis.
Your key focus areas will be:
- Supporting the end-to-end Implementation service offering by performing system configuration, checking and analysing configuration issues, and carrying necessary resolutions and action items.
- Completing administrative tasks, including systems updates, data review and input, project updates and other ad-hoc requests.
- Ensuring data quality, integrity and security.
- Supporting customers with their implementation journey
- Investigating and troubleshooting customer implementation challenges via thorough testing.
- Contributing to continuous improvement strategies on the way we implement clients.
- Continuous documentation for updating content to support system implementation.
- Assisting with keeping our internal tools and tracking systems up to date, which may include applications such as Salesforce and Asana.
- Meeting & exceeding KPI’s, following all relevant procedures & standard operating procedures as laid out by Employment Hero and your manager.
Who you are:
To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring:
- Recent graduate from a Bachelor’s Degree (or relevant Qualification) OR 3+ year experience in a SaaS configuration environment.
- Experience in processing and reviewing large data sets.
- Experience administering a HR Information System (HRIS) and/or payroll system, is a plus!
- Strong communication skills.
- Ability to work autonomously.
What we can offer
At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means:
- You will work remotely, with the flexibility to own your time and impact
- You will access cutting-edge tools to amplify your work, knowledge and outputs
- You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
- You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
- You’ll also have access to a wide range of benefits that includes: a very generous paternity leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities
At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
