Director, Implementation Biomarker Intelligence

Job description

QuartzBio Overview:

QuartzBio (www.quartzbio.com) is the Precision Medicine Intelligence Company.  Our first-in-class Precision Medicine AI Agent Platform enables autonomous data ingestion and conversational insights across the precision medicine value chain. Powered by a network of domain-specific AI agents, our solutions amplify the efforts of operations, translational, informatics, and IT teams, using AI-driven integration of biomarker, sample, and clinical data to create a unified, scalable data ecosystem. R&D teams can shorten time from data to insights, analytics, and visualizations, accelerating study close and time-to-market. Transform the way precision medicine teams work with 360° intelligence.

Position Summary:

The Director, Implementation role is a key leadership role within QuartzBio’s Managed Services group, responsible for overseeing the successful implementation of QuartzBio’s SaaS solutions, focusing on biomarker intelligence. This role combines strategic leadership with hands-on execution, ensuring the implementation team delivers high-quality, scalable, and efficient solutions that align with customer needs and business goals within the biomarker data. As a people manager, the Director will lead and mentor a team of implementation consultants, fostering a culture of continuous improvement, collaboration, and customer-centricity.

This role will be responsible for leading configuration requirements discussions with pharma and biotech customers, organizing the setup of automated workflows on our platform, and serve as the subject matter expert on biopharma customer data and processes. This role will lead the configuration and execution of client implementations of solutions within QuartzBio’s product portfolio, including but not limited to the Enterprise Data Platform (EDP), biomarker intelligence, and AI agent intelligence.

As we continue to expand QuartzBio’s Managed Services team, we are seeking a highly experienced Director, Implementation to lead the overall biomarker intelligence implementation strategy and manage a growing team of implementation consultants to deliver a high-quality software experience. The successful candidate will have extensive technical expertise and proven experience in managing complex customer-facing projects and teams.

Key Responsibilities:

• Lead the implementation of various products for customers by working closely with customers to understand and document requirements and executing those requirements into fully integrated and configured solutions.
• Develop and implement operational strategies, policies, and procedures to enhance productivity, quality, and enable scalability.
• Develop and execute the implementation strategy aligned with the company’s overall business objectives, ensuring the successful deployment of our SaaS solutions.
• Collaborate with cross-functional teams, both internally and externally, to ensure seamless integration of products into customer environments and processes.
• Train customers on best practices related to our products.
• Provide solutions to address specific customer challenges.
• Perform work on complex problems of advanced scope and takes the lead in managing projects to completion
• Lead, mentor, and develop a high-performing team of Implementation Consultants, providing guidance on best practices, professional development, and career progression.
• Extended work hours may be required to meet business demands
• Define and execute the overall strategy in alignment with the company’s business objectives.
• Lead and manage multiple teams or departments.
• Act as a key decision-maker in executive discussions.
• Provide leadership and direction to the organization.
• Collaborate with cross-functional teams to define project requirements and timelines.
• Continuously improve processes, methodologies, and tools ensuring solutions are scalable, maintainable, repeatable, and secure.
• Mentor and coach managers and team members to help them achieve their career goals.
• Develops project specifications from business requirements in consultation with end users.
• Communicate effectively with executive management and stakeholders.
• Manage the project portfolio and ensure project goals are achieved on time and within budget.
• Develop and implement strategies and roadmaps.
• Manage relationships with vendors and third-party providers.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree related field and a minimum of 15 years of relevant work experience in biomarker data and systems management, implementation consulting or technical solutions with a
  • Bachelor’s degree + 15 years of relevant experience
  • Master’s degree + 10 years of relevant experience
  • PhD + 5 years of relevant experience
• Minimum of 7 years of experience in managing teams.
• 8-10 years of experience working in a customer-facing role and leading projects.
• Proven track record of successfully leading large-scale, complex implementation projects for enterprise clients, particularly in the pharma R&D data domain.
• Ability to identify and leverage existing technologies, internal and external, to address unique challenges.
• Extremely strong communications skills, able to effectively lead discussions across variety of topics with an audience of widely divergent experience, background, and educational levels.
• Exceptional client-facing skills with the ability to build strong relationships with C-level executives and key stakeholders, especially in the sample management industry.
• Comfort working in highly complex, interdependent systems with varying levels of access, flexibility, and input
• Excellent communication and interpersonal skills
• Team player contributing to a positive, collaborative working environment
• Must be able to read, write, speak fluently and comprehend the English language
• Proven executive leadership and strategic impact.
• Excellent problem-solving and analytical skills.
• Strong written and verbal communication skills.
• Demonstrated proficiency in business proposals methods and techniques for preparing and presenting business cases, both orally and in writing.
• Skill in presenting well-organized and convincing information is clear and efficient and can be understood by all audiences.
• Excellent focus on customers, peers, and key vendor relationships to ensure expectations are met.
• Ability to establish structures and processes to plan and manage the orderly implementation of change.
• Good working knowledge of metrics to forecast project cost, schedule, effort, and quality.

Leadership expectations:

• Follow Company’s Principle and code of ethics on a day-to-day basis.
• Lead the team in understanding and embodying the company’s core values.
• Provide clear and compelling vision for the organization and communicate it effectively to their teams and stakeholders.
• Think strategically and develop plans and initiatives to achieve the organization’s goals, while aligning them with the company’s overall strategy.
• Ability to attract, develop, and retain top talent across multiple teams or functions, creating a culture of learning and growth, identifying skills gaps and providing development opportunities.
• Ability to understand and appreciate the needs and perspectives of their team members, creating a positive and inclusive work environment.
• Build strong relationships with their team members, stakeholders, and other leaders in the organization, fostering collaboration and teamwork.
• Ability to inspire and motivate their team members, encouraging them to perform at their best and achieve their full potential.
• Effectively manage the performance of their team members, providing feedback, setting expectations, and holding individuals accountable for their results.
• Effectively manage conflicts that arise within their team or with other teams, working to find solutions that meet everyone’s needs.
• Delegate tasks and responsibilities to their team members, empowering them to take on more challenging work and develop their skills.
• Recognize and reward the contributions of their team members, creating a positive and supportive culture that values and celebrates success.
• Navigate cultural differences and work effectively with team members from diverse backgrounds, promoting inclusion and diversity within their team.
• Collaborate effectively with other leaders in the organization, working together to achieve shared goals and drive business success.

#LI-Remote

Precision is required by law in some states or cities to include a reasonable estimate of the compensation range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Precision, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  This role is also eligible for a discretionary annual bonus, health insurance, retirement savings benefits, life insurance and disability benefits, parental leave, and paid time off for sick leave and vacation, among other benefits.

Reasonable estimate of the current range

$133,900—$200,900 USD

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Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

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