Job description
Company Description
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 29 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Job Description
We are seeking a Strategic Partnership Manager & Growth Leader to own and grow key customer relationships at a strategic level. This role requires a blend of consultative engagement, stakeholder management, and account expansion mindset. The ideal candidate will serve as a trusted advisor to client leadership and drive deeper engagement across their digital transformation journey.
Key Responsibilities:
Customer Partnership Development:
- Build and nurture long-term strategic relationships with client leadership (CxO, BU heads, Digital/IT leaders).
- Serve as a partner to the client, not just a vendor—deeply understand their business, technology priorities, and transformation agenda.
- Lead joint planning sessions with clients to identify opportunities for value creation, innovation, and co-creation.
- Ensure client satisfaction, stakeholder alignment, and executive-level relationship continuity.
Account Growth & Strategy:
- Identify and qualify whitespace opportunities for account expansion—new programs, initiatives, or adjacent business lines.
- Shape multi-year growth plans for key accounts in collaboration with delivery, solutioning, and consulting teams.
- Partner with internal teams to respond to RFPs, craft winning proposals, and lead executive presentations.
- Track revenue, margin, and client health metrics for assigned accounts and drive corrective actions where needed.
Internal Collaboration & Leadership:
- Collaborate with delivery leaders to ensure high-quality execution and proactive risk mitigation.
- Influence solutioning, pricing, and deal structuring to align with client priorities and long-term partnership goals.
- Act as the voice of the customer within the organization to shape capabilities, offerings, and delivery models.
- Mentor account teams and contribute to internal capability building in client engagement and consultative selling.
Qualifications
Experience:
- 12–18 years in strategic account management, customer engagement, or consultative sales in IT services/digital engineering.
Skills:
- Strong relationship-building skills with ability to influence senior client stakeholders.
- Strategic thinker with consultative mindset and solution orientation.
- Comfortable navigating complex, multi-stakeholder environments.
- Commercial acumen, including deal shaping, pricing strategy, and negotiation.
Mindset:
- Ownership-driven, collaborative, proactive, and customer-obsessed.
Educational Background:
- Bachelor’s in Engineering / Technology
- MBA or equivalent in Marketing / Strategy (preferred)
Additional Information
Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.
