Job description
The Drop Ship Specialist I position includes the management/maintenance of orders
and associated customer requests placed with Turn5 that are shipped to our customers by a 3 rd party
supplier.
Responsibilities
Review and resolve requests submitted to Turn5’s Customer Service team by our retail customers
Review and respond to inbound vendor email communications in the form of tickets
As needed, handle inbound phone calls from vendors and make outbound phone calls tovendors to assist with specific tasks
Create ticket requests for tasks and needed escalations based on provided information
Add order level updates to our systems such as entering tracking numbers, updating expected shipment dates, canceling orders, etc.
Perform other tasks and duties as assigned
Strong written and verbal communication skills
High level of organization and attention to detail
Ability to learn and follow processes
Ability to work in a fast-paced environment with tight deadlines and shifting priorities
Active listener and good team collaborator
Basic Microsoft Excel skills
PC proficient
Not required, but a plus: Automotive knowledge and/or interest
Candidate Location: Philippines
Job Location: Remote
Shift Timing: Monday – Friday, 9:00 AM – 6:00 PM EST or 8:00 AM – 5:00 PM EST
Payroll via: Upwork Contract
Payment Currency: USD
Salary Range: $5 - $7 per hour
Payment Cycle: Weekly or Biweekly
Working Hours: 42 hours per week
Benefits: No additional benefits beyond hourly payment
