Summary
The Educational Support Specialist coordinates instructors, tracks student progress, provides quality customer service, and operates in a virtual environment for Tutor Me Education. The role requires time management skills, effective communication, adaptability, and a bachelor's degree with 2-3 years of progressive career growth.
Requirements
- Time management, planning, and prioritization
- Ability to organize and manage multiple responsibilities successfully
- Exhibits professional and approachable demeanor
- Effective communications both in virtual environments
- Proficient in using all communication media including in person, phone, and video
- Ability to build engagement and trust in virtual relationships
- Works Well With Others
- Learning agility – able to adapt to changes in work environment by changing behaviors as required
- Able to acquire new skills as required
- Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)
- Ability to manage remote teachers
- Ability to work independently
- High tolerance for ambiguity
- Bachelor’s Degree required
- 2-3 years progressive career growth
- Experience working in a virtual operations and team environment
Responsibilities
- Coordinate instructors
- Track student progress
- Provide quality customer service
- Support Tutor Me Education Regional Operations
- Operate seamlessly in a virtual operating environment
- Maintain Tutor Me Education operating standards
- Ensure delivery of programs and initiatives for students and school district partners
- Meet operational excellence standards
- Provide virtual administrative support to Regional Operations
- Manage class schedules
- Monitor all students’ academic progress
- Ensure flawless execution of programs and initiatives
- Manage your own time in compliance with company and regulatory requirements
- Conduct conferences with partner program directors
- Build relationships with students and their families
Preferred Qualifications
- Bilingual in English and Spanish beneficial
- Proficient in Microsoft Office and Google applications
Benefits
Fully Remote!
