Job description
Job Description
Join the team redefining how the world experiences design.
Hey, g’day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time consuming and you’re probably keen to find out what’s on offer, so we’ll get straight to the point.
Where and how you can work
Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work — we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.
What you’d be doing in this role
As Canva scales, change continues to be part of our DNA. But we like to think that’s all part of the fun. So this will give you the flavour of the type of things you’ll be working on when you start, but this will likely evolve.
At the moment, this role is focused on:
• Leading a multidisciplinary team of frontend and backend engineers to scale intelligent, contextual help and search experiences
• Shaping and executing technical strategies that reduce contact rate and boost user satisfaction
• Coaching engineers to grow in their craft, delivery, and impact
• Collaborating with Product, Design and Data to evolve in-product help and discoverability experiences
• Championing engineering excellence while staying hands-on when needed to unblock or guide the team
• Setting the strategic direction and technical vision for user help infrastructure and search discovery experiences.
• Ensuring your team delivers robust, scalable software — from backend services to UI components.
You’re probably a match if:
• You’re a pragmatic, hands-on technical leader who thrives on solving meaningful user problems at scale
• You bring deep experience in building and scaling fullstack systems—ideally with Java, Typescript, GraphQL, and AWS
• You bring deep technical knowledge — ideally with experience across service architecture, search systems, or knowledge bases.
• You’re energised by leading through change and ambiguity, and shaping team direction collaboratively
• You care deeply about growing people, fostering a high-performing team culture, and building inclusive environments
• You love solving complex problems at scale and unlocking opportunities through data and user insights.
• You’re familiar with or excited to learn about search relevance, ML-driven content discovery, or CMS platforms (nice to have)
About the team
The Help Content & Findability team lives within the User Voice supergroup—our mission is to empower every user and make every voice heard. We’re building systems that get users to the right help, fast. From intelligent in-product support to a smarter help search engine, we’re creating seamless experiences so Canvanauts can stay in flow and focus on what they love: designing.
What’s in it for you?
Achieving our crazy big goals motivates us to work hard – and we do – but you’ll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.
Here’s a taste of what’s on offer:
• Equity packages – we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and support you personally
Check out lifeatcanva.com for more info.
Other stuff to know
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above – we still want to hear from you!
Please note that interviews are conducted virtually.
