Job description
About Gruntwork
Gruntwork is on a mission to transform the way DevOps is done. Let’s face it: designing, launching, and managing infrastructure is still a terrible experience for most organizations, but it doesn’t have to be that way!
We are globally recognized both for our open source tools used by thousands of companies from startups to Fortune 500s, and our thought leadership on how DevOps should be done.
About this role
The Patcher SME (subject matter expert) role is focused on improving our Patcher product. With Patcher, we help our customers keep their infrastructure as code up to date with ease.
This is a contractor position, paid based on an hourly rate. We expect an average of 20-25 hours of work per week up to 30 hours (based on your availability and skill level) however, you have the ability to control when you work (a great perk of contracting is flex time!).
Although you would start as a contractor, this role sets up a path a path to full-time employment with Gruntwork when future positions open up, if that’s of interest to you.
What you’ll work on
Golang-based development for Patcher.
Patcher’s purpose is to help enterprise platform teams keep their infrastructure up to date with ease. Patcher includes a core patching engine, a “breaking change” patch authoring experience and a GitHub integration for generating and pushing patches to platform teams.
You’ll help us build new features, improve existing features, fix bugs, and recommend better ways that Patcher can do its job. Ideally, you’ll use Patcher yourself to manage your own infrastructure as code so that you can offer lots of ideas for improving it.
World Class Customer Support
Part of your role will include participating in business-hours only support within your specific subject matter expertise area to:
Help resolve customer tickets and knowledge base posts
Keep GitHub issues and external PRs up to date
Work with our internal team to ensure Patcher is used and patches are written for internal modules
Help create and maintain a clean GitHub Project backlog
Automate and document solutions so that problems are mitigated for future users
Open Source
- Contribute to our open source projects, including Terragrunt, Terratest, cloud-nuke, bash-commons, boilerplate and more.
Qualifications for Success
You have a strong background in software engineering, with 5+ years of experience.
You have experience taking ownership of software: Working with stakeholders to define features, planning the work, and shipping according to plan.
You have significant GoLang and experience.
You’ve felt the pain before of the challenges of managing Terraform, OpenTofu and other IaC at scale.
You know how scary it can be to upgrade something core like an AWS provider, and you’re motivated by that challenge to build excellent tooling to make it less scary for others.
You have strong communication skills in English and are comfortable engaging with external customers.
You’re interested in working a flexible number of hours that averages ~10-20 hours/week and are available 48 weeks per year to work those hours.
You can respond to support and maintenance requests within a 1-2 business day SLA.
You hate doing the same thing twice and would rather spend the time to automate a problem away than do the same work again.
Ability to write Bash is a nice to have!
About you
We’re looking for a Grunt who:
Loves making customers happy. You’re on a mission to make customers happy and successful. You’re eager to leverage your talents to meet their needs.
Loves to learn. You’re excited about learning new things and looking to be at the forefront of Sales and DevOps best practices.
Loves a challenge. You like to perform at your best by aiming high while also taking care of yourself and those around you.
Has extensive Terraform experience. You have directly authored plenty of Terraform modules, you’ve operated Terraform in prod and can speak from your years of experience, and you’re excited to use OpenTofu.
Has a passion for DevOps best practices. You’re passionate about the best way to run modern cloud infrastructure in a secure, convenient, and enjoyable way.
Has a knack for building products. You have a good sense of how products should be built and reflect that in the many decisions you make around how to build out a feature.
Our interview process
After you apply for this role, here’s the process we’ll go through to evaluate a mutual fit:
Phone screen. We’ll do a quick phone screen to assess a general fit.
Technical interview. We’ll talk shop with you to see if we’re on the same page about the technical requirements for the role.
Values fit interview. We’ll try to get a feeling for how well we think you’ll work with both customers and our team.
Paid trial project. We’ll pay you for the opportunity to work together for 1 day.
Reference checks. We’ll ask your prior colleagues about where you thrive most.
Offer! We’re very pleased to be working together!
