Job description
SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.
SafetyCulture is one of the fastest-growing tech companies. Our bold ambition is to reach 100 million users worldwide by 2032.
Opportunities to help shape a journey like this do not come around often! We’re looking for a seasoned and strategic Head of Industry, Retail & QSR Solutions to join our team. In this high-impact role, you’ll combine deep industry expertise with cross-functional leadership to accelerate pipeline growth and drive revenue. As a trusted advisor to our Go-To-Market (GTM) teams, you’ll provide critical insights that support our customers’ long-term success with the SafetyCulture platform. You’ll also work closely with Product and Product Marketing to influence and shape solutions that meet the unique needs of the Retail and QSR sectors.
No SaaS experience? That’s okay. We’re seeking industry leaders who understand the real challenges our customers face. Your experience will be essential in influencing go-to-market strategies, informing product direction, and driving meaningful outcomes. As the industry lead, your insights will guide both internal teams and client engagements- positioning you as the go-to expert in Retail and QSR.
How You Will Spend Your Time
- Sales Support & Revenue Generation: Partner with the sales team to assist with pipeline development and revenue generation by delivering industry-specific insights, compelling value propositions, and technical expertise during client engagements.
- Industry Expertise: Leverage in-depth knowledge of the Retail and QSR industry to position our software solutions as the ideal fit for prospective clients’ challenges and goals.
- Solution Development: Collaborate with product management and product marketing to design and refine industry-focused solutions, ensuring alignment with market trends, customer demands, and company strategy.
- Client Engagement: Participate in pre-sales activities, including presentations, demonstrations, and workshops, to showcase the value of our solutions and build credibility with prospects.
- Market Intelligence: Stay ahead of industry trends, competitive landscapes, and emerging technologies to inform sales strategies and solution development.
- Cross-Functional Leadership: Act as a bridge between sales, product, and marketing teams, fostering alignment and ensuring that industry-specific needs are effectively addressed in our offerings.
- Pipeline Strategy: Work with sales leadership to identify high-potential opportunities within the sector and develop targeted approaches to maximize conversion rates.
What Do You Need?
- Experience: We’re flexible on your background—whether you come from operations, consulting, or go-to-market, we value your industry expertise above all. What matters most is your deep understanding of Retail and QSR and your ability to turn that insight into impact.
- Industry Knowledge: Deep expertise in Retail & QSR, with an understanding of its unique challenges, regulatory environment, and technology needs.
- Technical Acumen: Familiarity with software solutions (e.g., SaaS, ERP, CRM, LMS, EHS, CMMS) and the ability to articulate their value to technical and non-technical stakeholders.
- Collaboration Skills: Demonstrated ability to work effectively with cross-functional teams, including sales, product, and marketing, to deliver cohesive strategies.
- Communication: Exceptional verbal and written communication skills, with experience presenting to C-level executives and large audiences.
- Problem-Solving: Strategic thinker with a solutions-oriented mindset and the ability to tailor offerings to diverse client requirements.
More Than a Job
- Impact:The work we do has real purpose, we are working to improve how millions of front line workers and leaders do their jobs every day and getting them home safely
- Equity with high growth potential and a competitive salary
- 401k
- Generous Medical Insurance plans
- Wellbeing initiatives such as subsidized fitness programs, EAP services
- Paid Parental Leave
- The work we do has real purpose, we are working to improve how millions of front line workers and leaders do their jobs every day and getting them home safely
- Access to professional and personal training and development opportunities
- Hackathons, Workshops, Lunch & Learns;
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
- Quarterly celebrations and team events
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK .
Even if you don’t meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don’t rule yourself out, hit that apply button if this job resonates with you
You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn .
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
