Job description
Company Description
We are the KOSTAL Group, a global, independent family-owned company based in Germany. We develop and manufacture technologically complex electronic and mechatronic products. We employ more than 20.000 people at 53 locations in 21 countries, offering flexible, knowledgeable and customer-focused service.
In Hungary, KOSTAL is building a flagship global business service center to deliver exceptional support across key functions such as IT, finance, controlling, master data, purchasing, sales, sustainability, R&D and HR. This center is focusing on high-value, complex processes and your individual expertise can make a significant impact in shaping KOSTAL’s future and driving global excellence.
The work can be managed remotely – with time-to-time office presence depending on the team’s agreement and the demand of the respective professional area – from any location in Hungary. In case of some company events, office attendance is expected from the colleagues. Technical conditions for working from home are fully in place.
Job Description
Overall Purpose of Job:
“First level agent” role provides first level support handles global master data maintenance in the corporate HR master data system.
Main tasks, roles and responsibilities:
- Act as first point of contact for HR professionals (customers) regarding HR master data maintenance
- Maintaining personnel actions (hires, leavers, etc.) as a service for non-SAP countries like USA & Brazil (ADP), Poland (GT), Czech Republic (Target) and others.
- Maintaining global organizational objects (departments, positions) in HR DataCube and their relationships (solid, dotted)
- Respond and investigate inquiries and issues raised in ticketing system
- Properly diagnose issues and route to the next level of support if needed
- Escalating issues and maintain communication with the customer and technical teams in a timely manner through resolution
- SLA’s are being met through support groups
- Follow global processes and guidelines when investigating and solving different topics
- Provide first in class customer service
- Document information regarding technical issues (tickets) in the ticketing system
Qualifications
- Ongoing studies at least until January 2026;
- min 25 (up to 40h) hours per week working availability
- Proficient oral and written English
- Strong user level MS Office skills (Excel /MS Outlook)
- Flexibility
- Analytical thinking
- Ability to learn and adapt
- Team player, communicates well
- Detail oriented and precise
- Previous experience in a similar role is a plus
Additional Information
- Flexible working conditions with remote work possibility (in-person presence is required from time to time), you can have a real work-life balance
- Modern, newly renovated, sustainable office with parking space and bicycle storage area in the heart of Budapest
- Supportive, diverse and highly skilled community
- Ability to really make a difference and build new processes from scratch, you can participate in the formation and shape of the BSC processes
- KOSTAL is a dynamically developing company, an independent, family-run business which provides much flexibility
- You can enjoy our value-oriented work culture: we are down-to-earth, appreciative, inspiring and innovative
Join KBS where new opportunities meet the stability of 113 years of legacy at a stable, future-focused company!
