Key Account Manager

Job description

About Us:

Founded in 1995, ADLINK is one of the world’s leading-edge computing companies and a technology-leading platform provider in the embedded computing industry. Headquartered in Taiwan, ADLINK has operations in the United States, UK, Singapore, China, Japan, Korea and Germany. With more than 1,800 dedicated employees around the world, we are proud to provide ADLINK products to over 40 countries across five continents, with worldwide distribution networks. ADLINK is also proud to be associated with many major technology leaders and Fortune 500 companies.

Salary Range: $120,000 - $130,000 (base)

The Key Account Manager is remote

Approximately 50% travel may be required.

How will you make an impact:

We are currently seeking a highly motivated and seasoned Key Account Manager (KAM) with a strong focus on Automation, Human-Machine Interfaces (HMI), and Test & Measurement industries. This individual will be responsible for servicing ADLINK’s existing clients and developing new business opportunities in these sectors.

The ideal candidate must demonstrate a proven ability to hunt and drive new opportunities, manage strategic accounts, and build deep relationships with customers across both commercial off-the-shelf (COTS) and original design manufacturer (ODM) segments.

What will you do:

• Develop and execute customer engagement strategies that maximize ADLINK’s value proposition and product offerings within the Industrial Automation, display-centric Human-Machine Interface (HMI), and Test & Measurement sectors.
• Identify and prioritize target customer accounts in key verticals such as Smart Manufacturing, Logistics Automation (e.g., Machine Vision), and Test & Measurement instrumentation.
• Build and maintain a strong sales opportunity pipeline, with a consistent focus on exceeding assigned sales quotas.
• Proactively pursue new business opportunities within both new and existing strategic accounts, with a focus on long-term value creation.
• Create and maintain strategic account plans to enhance customer intimacy and drive alignment with customer business objectives.
• Align ADLINK’s industrial computing, display-centric HMI, and embedded product portfolio with customer needs, leveraging internal resources to support growth within key accounts.
• Serve as the primary business interface between ADLINK and COTS/ODM customers, ensuring a high level of responsiveness and trust.
• Develop and nurture executive and cross-functional relationships within customer organizations to manage and grow the key account portfolio.
• Lead Master Supply Agreement (MSA) negotiations, ensuring mutually beneficial terms that support long-term partnerships.
• Collaborate with ADLINK’s cross-functional teams—Sales Operations, Marketing, Technical Program Management, and Engineering—to effectively execute sales strategies and deliver on business goals.
• Travel domestically, including overnight stays, to engage with customers, attend tradeshows, and represent ADLINK at key industry events.

How will you get here?

Education:

• Bachelor’s degree in Business Administration or a related field or equivalent training and/or experience working in the high technology industry with knowledge of essential market strategy planning.

Experience:

• At least 5+ years of technical background and solid track sales track record within the Smart Manufacturing, Logistic Automation (Machine Vision), and Test and Measurement related fields.
• A successful track record of selling complex hardware solutions to COTS and ODM customers.
• Capacity to manage a mix of strategic and proactive account activities, having demonstrated the ability of uncovering, qualifying, developing, and closing new accounts.
• Professional, detail-oriented and coachable with polished verbal, written and presentation skills.
• Excellent communication and negotiation skills.
• Extremely proactive, highly organized, with proven ability multi-task in a challenging environment and keep accurate pipeline and forecast updated for management.
• Self-starter, team player, positive attitude and the ability perform with high levels of autonomy and self-direction.
• Customer-centric, consultative and a passion for excellence in sales and service
• A hunter mentality with proven track record of prospecting and closing new business at new accounts.
• Highly competitive, ramp quickly and extremely adaptive.
• Accountable and able to manage all aspects of the sales cycle.

Benefits:

• Medical, Dental, and Vision Insurance.
• Life, AD&D, Short Term Disability, and Long-Term Disability insurance.
• 401k retirement plan
• HSA, Health Care FSA and Dependent Care FSA
• Vacation and Sick Leave.
• Paid holidays and floating holidays.

Physical Demands and Work Environment:

• While performing the duties of this job, the employee is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; talk and hear; and doing things such as analytical work or reports, which requires focus, while utilizing a computer.
• Must be able to operate general office equipment.
• Physical stamina to stand, reach, bend, lift, grasp, and kneel.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate.

AAP/EEO Statement:

ADLINK Technology does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Additional information about the role:

Please note this job description may not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This range may be modified at any time at our sole discretion and does not include additional bonus compensation and benefits. Individual compensation packages are based on factors unique to each candidate, including job-related skills, training, experience, qualifications, work location, and market conditions.