Job description
Passionate about the world of tech?
What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes 💛
What you will do:
- Answer support calls and document any new issues or requests that arise over the phone into the feedback log
- Attend the daily morning meeting with the developers to be aware of all changes occurring in the app
- Assist in testing each item developed after it is released into the test environment, documenting any identified bugs or defects and reporting them back to the developer
- Monitor the feedback log within the applications for new feedback that comes in each day
- Attempt to reproduce reported bugs or minor issues, documenting the steps required to reproduce the problem in the feedback log
- Assist in preparing requirements for enhancements after discussions with management
- Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues
What you need to succeed in this role:
- Excellent English communication skills (at least C1 for both spoken and written)
- Over 2 years of experience in .NET Core MVC Framework
- Technical ability to troubleshoot bugs
- Must have a QA mindset and strong attention to detail
- Ability to reproduce reported issues
- Customer-oriented and responsible attitude
- Excellent interpersonal skills
Will be a great plus:
- Degree in computer science or information technology
Benefits and Perks:
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Who we are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
