Job description
Top Reasons to Work with Us:
- Be part of our team that is first to market and the future of warranty claims processing
- 100% Remote opportunity
- Competitive salary + bonus + home office stipend
- Free employee health insurance
- 401K with employer match
- Chance to work with first-of-its-kind AI/ML technology
- Awesome company culture that is flexible, humble, and kind, where input is valued and teams are supportive
Position Purpose:
As a Lead Admin, you will be responsible to oversee the functionality of a workgroup by providing guidance and instruction.
What You Will Be Doing
- Serve as an OEM and technical subject matter expert
- Lead a team of Warranty Administrators by providing guidance and support on a daily basis
- Review, monitor, and adjust accounts and workload as needed, ensuring the accuracy, efficiency, and productivity of all team members
- Maintain OEM training and/or certification, if applicable
- Engage with Product Management and Development to prioritize accounts for implementation on the Platform and Chirp
- Facilitate team meetings
- Participate in Sales calls and Kickoff meetings
- Demonstrate a service culture that prioritizes customer satisfaction
- Model, train, and coach expectations to deliver the service standard
- Participate in interviewing and selecting talent
- Reviewing, developing, and evaluating talent
- Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach on critical behaviors)
- Serve as second-tier support for client escalations from Warranty Administrators
- Scheduling Warranty Administrators and ensuring there is coverage/back-up
- Keep the team motivated
- Review each admin’s accounts on a weekly basis
- Verifying EOM billing
- Proactively coach employees as needed
What You Need for This Position
- Prior experience as a Warranty Administrator
- A passion for people
- Strong communication skills and professional writing skills
- A desire to find solutions
- Strong sense of self-awareness and people management skills
- Technology skills to utilize the WarrCloud Platform, various DMS systems, and OEM-based software
- Current WarrCloud employees who apply for this position must also demonstrate that they have mastered the “Recipe for Success” tools and principles. This will be done through a live skills demonstration during the job interview.
- Reliable, high-speed home internet with a minimum of 100 Mbps download and 10 Mbps upload.
Nice to Have
Previous management or leadership experience
As a valued employee, you will be able to enroll in benefits immediately upon hire that takes effect the first day of the month following your start date.
You get to enjoy 10 days of Paid Time Off per year.
We also recognize 10 major holidays per year.
Lastly, you will receive a monthly stipend of $100 to offset the expenses for your home workspace including high-speed internet, use of personal phone, and ink and paper replenishments.
