Job description
Who is Trace3?
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.
Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!
Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.
Ready to discover the possibilities that live in technology?
Come Join Us!
Street-Smart - Thriving in Dynamic Times
We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.
Juice - The “Stuff” it takes to be a Needle Mover
We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.
Teamwork - Humble, Hungry and Smart
We are humble individuals who understand how our job impacts the company’s mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.
ABOUT THE ROLE:
The Manager, Enterprise Platforms will play a critical role in supporting and enhancing the organization’s enterprise technology ecosystem. This individual will lead the development, integration, and optimization of core business systems while also serving as a key contributor in aligning applications portfolio—including ERP, CRM, and ITSM platforms—with the organization’s strategic and long-term operational objectives.
WHAT YOU’LL DO:
- Manage and mentor a team of developers and system administrators, providing guidance on best practices and professional growth.
- Oversee the management and roadmap of enterprise applications, including ERP, CRM, and ITSM platforms.
- Serve as a technical leader and subject matter expert for ServiceNow, with deep hands-on knowledge in configuration, customization, and integration.
- Collaborate cross-functionally with IT, finance, operations, and executive stakeholders to identify and implement application solutions that improve efficiency, data quality, and business performance.
- Drive and support integrations between ServiceNow and NetSuite (ERP), ensuring data accuracy and process alignment.
- Lead system implementations, upgrades, and enhancements, ensuring minimal disruption and maximum ROI.
- Establish and maintain application governance, change management processes, and documentation standards.
QUALIFICATIONS & INTERESTS:
- Bachelor’s degree from accredited university
- Minimum of 5 years of experience overseeing enterprise application environments, such as ERP, CRM, and ITSM platforms, with demonstrated success in managing roadmaps, upgrades, and system optimization
- Minimum of 5 year of experience leading and mentoring technical teams
- Strong expertise in enterprise platforms such as ERP (NetSuite preferred), CRM, and ServiceNow
- Proven ability to manage and support complex ServiceNow environments, including ITSM, ITOM, and integrations with third-party systems
- Experience with API integrations, e.x Celigo
- Demonstrated success in leading system implementations, upgrades, and enhancements with minimal disruption
- Experience delivering business value through application lifecycle management, system optimization, and stakeholder alignment
- Strong leadership, communication, and organizational skills
- Strong analytical and problem-solving skills, with the ability to understand complex business processes and technical requirements
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
- Strong organizational skills and the ability to manage multiple and changing priorities while meeting deadlines
- Excellent written and verbal communication skills
Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.
Estimated Pay Range
$120,000—$130,000 USD
The Perks
- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
- Competitive Compensation
- Training and development programs
- Stocked kitchen with snacks and beverages
- Collaborative and cool culture
- Work-life balance and generous paid time off
Our Commitment
At the core of Trace3’s DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.
We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.
As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.
Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.
If you require a reasonable accommodation to complete the application process or participate in an interview, please email [email protected].
***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.
