Job description
Reporting to the Manager, Solution Delivery, this role will be responsible for supporting assigned Merger, Acquisition and Divestiture (MAD) projects. Will work to ensure a high quality of service is delivered to GHX customers through all assigned projects and will support rapid customer engagement when necessary.
Will work cross-functionally in a matrix role, and focus on achieving required service levels, meeting project timelines and addressing services and client issues as required.
Principal Duties and Responsibilities:
· Provides exceptional service to assigned accounts.
· Supports MAD projects in accordance with the scope of work sold to the customer.
· Supports rapid customer engagement for project with accelerated start dates with short duration to cutover
· Develops, tracks, and reports against customer specific project plans.
· Assists customers with the deployment of GHX functionality.
· Ensures customers receive value and achieves high degrees of utilization from GHX products and services.
· Maintains and communicates project status, to include identifying risks and mitigation strategies.
· Coordinates with other GHX departments and Solution Delivery staff members to ensure customer objectives are met.
· Works towards operational excellence and continual quality improvement to drive an optimal GHX customer experience, as well as internal efficiency.
· Participates with the development and maintenance of best practice implementation methodologies.
Required Skills:
· Customer-focused professional with a passion for excellence and extensive experience with healthcare IT implementation projects.
· Exceptional client management, project management and interaction skills.
· Self-motivation and a strong work ethic are essential to success.
· Must possess outstanding communication, analytical, planning, coordination and negotiation skills, as well as a track record of developing and maintaining strong business relationships.
Required Qualifications:
· Bachelor’s degree in a related field, or combination of education and equivalent work experience.
· Proven history of success (typically 1-2 years) in a customer-facing implementation or project management role, preferably in a healthcare IT environment.
· Experience in working on Mergers, Acquisitions and Divestitures.
· Basic understanding of health care supply chain.
· Ability to configure applications, with knowledge of front-end business process applications.
· Ability to manage data in Excel/import export.
· Strong knowledge of project management methodologies.
· Experience with project reporting.
· Ability to excel in a high-energy, collaborative team environment.
· Excellent interpersonal, oral/written communication, organizational, analytical and problem solving skills.
· Ability to manage multiple priorities.
· Dedication to customer service, with strong client management skills.
· Ability to work with cross-functional teams and personnel at varying levels of the company and customer organizations.
· Exceptional people and change management skills.
· Proficiency in Microsoft Office applications (Word, PowerPoint, MS Project, and Excel)
· Ability to work with limited supervision.
· Superior organizational and problem-solving abilities.
· Strong verbal, writing and presentation delivery skills.
Estimated hourly compensation $30.00 - $38.00
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GHX provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GHX complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
GHX expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
GHX: It’s the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.
GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
