Job description
This role can sit in Delhi, Mumbai or be fully remote if not in those areas.
To provide both technical and functional expertise on the D365 F&O and HR modules with focus on enhancing the performance, efficiency and capability of the Control Risks business.
This is a hands-on role and the holder will equally provide configuration to Dynamics 365 F&O and HR modules as well as assisting in the implementation and support of Dynamics 365 solutions.
This role requires strong communication to non-technical audience and the holder needs to be able to work at a Strategic level as well as have hands on tactical and operational skills to define work and trouble shoot / resolve issues in an effective way.
Role Tasks and Responsibilities:
Working closely with the D365 Solution Architect to support the delivery of D365 initiatives - with a stronger focus on F&O
Working with the Business Teams to understand opportunities / requirements, develop user stories in DevOps (or ITSM) and define product backlog
Inspiring the business through demonstrations of the possibilities of D365 F&O (more important), CE & HR modules and their wider capabilities / integration to meet Control Risks needs and strategic ambitions
Maximising the use of D365 F&O, CE & HR partnerships and take a configuration first approach within the system vs overly customised. Striving for a vanilla solution wherever possible
Supporting the teams with regression testing of solution, UAT, and training. Debugging bugs.
Developing functional designs, test plans and scripts where applicable
Driving innovation such a building, customising and configuring the system as well as utilising for example Power Platform into your POC solutions
Go-live and post-live support
Resolving tickets and issues raised by Business Teams in accordance with internal service levels, processes, and procedures
Preparing and representing D365 F&O, CE & HR changes at CAB
Advising customers on best practices for D365 F&O, CE & HR processes, user interface and architecture
Advising on complex D365 F&O, CE & HR cases and proposing comprehensive solutions
Working with Strategic Transformation teams on ad hoc projects as a SME utilisation resource from Enterprise Apps team to complete project tasks on time and within budget
Developing solutions that improve the efficiency and capability of F&O system users
Implementing product best practices based on Microsoft Dynamics standards and supported configurations
Become the subject matter expert in cross-functional projects to represent the requirements and expectations of the tech and business teams.
Help and guidance with training SME’s in areas specific to their BAU activities
Working closely with the D365 technical delivery manager on areas that require further engagement with the business.
Working with the business SME’s, help with knowledge, answer questions, drive a knowledge base
Supporting on surrounding application projects
Help contain and manage DevOps items and ensure awareness of risks and work items being delivered is given to the managers
Assisting in the platform releases (upgrades) with regression testing and working with the business to arrange functional tests
Data migration: Assist with the facilitation of data sets for ETL activities, working with the business teams
Facilitate the collection of diverse data sets from different sources and provide insight into the data based on business needs/requirements. Translate data analysis into impactful insights.
3+ years of experience configuring and implementing Dynamics 365 Finance and Operations
Bachelor’s degree in accounting or finance preferred and 3+ years relevant work experience and relevant college coursework in computer science, information technology or a related area; or Bachelor’s degree in Computer science or Information systems / Engineering and 5+ years relevant work experience and relevant college coursework in business, accounting, finance, or a related area
Good knowledge of D365 F&O (mandatory), CE (advantage) & HR (nice to have)
Proven experience in business analysis with organisations of various size and complexity
Business process mapping and optimisation
Excellent problem-solving and analytical skills
- Experience leading ongoing reviews of business processes and developing optimisation strategies
- Good interpersonal skills, possessing the confidence to build relationships with all levels of stakeholder
QUALIFICATIONS & EXPERIENCE
- Must have in depth knowledge of Dynamics 365 F&O
- Understanding of D365 CE (PSA) & HR
- Good grasp of new and emerging technology trends
- In depth understanding of ERP applications
COMPETENCIES
Problem Solving
- Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider team(s).
Innovation & Creativity
- Reviews and looks for efficiencies in ways of working; Constantly seeks innovative ways to improve services we offer to our clients.
- Shows initiative in work, contributing new solutions or new ways of doing things
Applied Thinking/Decision Making
- Be prepared to make decisions and effective implementation of those decisions
- Translates decisions into effective actions and implementation
- Acts decisively and make difficult decisions even if unpopular
Results Oriented
- Delivers on personal objectives to deliver to strategic and department plans
- Focuses on delivery, strives to exceed expectations
- Shows drive and determination to achieve high standards
Driving profit/margin improvement
- Suggests and makes improvements and efficiencies to manage costs and improve margins
- Understands need to work within project scope including price
Communication, planning work and influencing
- Communicates clearly and concisely using language appropriate to audience
- Displays sensitivity to develop constructive relationships with others
- Plans and organises workload of own and others, suggests priorities as necessary
All employees are expected to display behaviors reflective of our company values: Integrity and Ethics, Collaboration and Teamwork, Commitment to People and Professionalism and Excellence.
