Job description
WHAT YOU’LL LOVE DOING
Our Professional Services Team is fast-paced, nimble, and stands for excellence. You will be a vital part of this team. This role is for someone who loves variety and is passionate about growing a career as a world-class consultant. You will be responsible for the design and delivery of Microsoft Enterprise Mobility + Security (EMS) solutions and assist with the continued growth of our US practice. Your main responsibilities include:
• Building relationships with partners and customers
• Working closely with our partners to deliver exceptional outcomes.
• Owning customer success
• Identifying and developing opportunities for our partners and customers
• Working remotely to deliver projects for our customers.
• Technical ownership and delivery of end-to-end EMS projects
• Presales and technical architecture for a wide range of Microsoft services including Microsoft Intune, Autopilot, Entra ID, Configuration Manager, Defender for Endpoint, Windows 10 / 11, Windows Server, macOS, iOS, iPadOS, Android, etc
• Demonstrating leadership in a project from start to finish: managing customer timelines, adoption, usage tracking, and building relationships.
• Documentation including scopes of work, design documents, as-built documents, test plans, etc
• Assisting with the development, enhancement, and documentation of Insentra methodologies for EMS projects
• Keeping up to date in the extremely fast-paced world of IT
If you have excellent communication skills, an eye for detail, and love to deliver exceptional outcomes, we want to meet you.
Ultimately, you will ensure our company’s Modern Endpoint Management, Security, and Identity efforts help us achieve our immediate and long-term business goals in the US, Australia, and UK.
EXPERIENCE REQUIRED
• 10+ years as a technical engineer and subject matter expert in Microsoft device management and security
• Professional services experience and / or specific relevant experience related to IT project-based work or managing complex IT projects.
• Architect level skills in Microsoft EMS offerings including:
- Intune
- Autopilot
- Configuration Manager (MCM / SCCM)
- Defender for Endpoint
• Expert level skills in Microsoft services including:
- Co-management
- Hybrid Join
- Conditional Access
• Strong knowledge of Microsoft identity services including:
- Active Directory Domain Services
- AD Upgrades
- AD Migrations
- Group Policy
- LDAP
• Deep understanding of authentication mechanisms including Entra ID, AD FS, application / platform SSO, and Modern Authentication
• Advanced knowledge of Windows desktop operating system deployment methodologies and migration to modern management with Intune
• Expert knowledge of application packaging and deployment
• Strong knowledge of the features, updates, and security components of Windows desktop and server operating systems
• Demonstrated experience creating and utilizing PowerShell and other scripting languages to automate tasks and resolve issues.
• Knowledge and experience in the deployment and management of iOS / iPadOS and macOS devices with Intune including integrating Apple Business Manager
• Knowledge and experience in the deployment and management of Android devices with Intune including integrating Android Enterprise
• Understanding of Intune reporting capabilities, limitations, and opportunities
• Understanding and awareness of Service Management processes and tools
EXPERIENCE DESIRED (NICE TO HAVE)
• Expertise with Azure security services, Defender for Cloud, Defender for Cloud Apps, or Defender for Identity
• Skills with Microsoft Graph reporting and automation.
• Experience with the administration of, or migration from, non-Microsoft device management, identity, and security tools
• Familiarity with Unix / Linux operating system management and security
• Knowledge and understanding of Virtual Desktop Infrastructure (VDI) solutions such as Azure Virtual Desktop and Citrix Virtual Apps and Desktops
• Presales experience and knowledge in writing Statements of Work (SOWs)
• Relevant Microsoft and / or third-party certifications
