Job description
The Clinical Specialist provides support to one or more regional sales teams in the areas of market development, procedural coverage, troubleshooting, education and training, customer service and follow-up.
Candidates outside of the Washington DC/Baltimore areas will be considered, however, the candidate must reside within the region while in the role. Relocation expenditures will not be provided.
What You’ll Work On
Market Development
• Work with Regional Sales Manager and team members to develop and implement a regional plan aimed at increasing market share and improving quality of service to customers.
• Establish a system of communication with Regional Sales Manager and Territory Managers to ensure proper execution of plan and achievement of quarterly objectives.
• Develop relationships with hospital personnel to expand contacts in other departments, identify key decision makers and facilitate future sales.
• Meet with existing and potential customers to identify their clinical needs, goals and constraints related to patient care, and to demonstrate how Company products can help them achieve their goals.
Education and Training
• Educate existing and potential customers on the merits and proper clinical use of Company products by giving presentations and demonstrations, using slides, flow model, brochures and other platforms and formats.
• Keep customers abreast of the latest product, therapy, and technology developments, and current items of interest in the industry.
• Assist in professional education activities sponsored by Penumbra, including PEER meetings, hospital stroke symposia, and others.
• Assist in training new employees, including Territory Managers and Clinical Specialists.
• Participate in the development of Continuing Education Programs.
Customer Service
• Serve as primary resource for clinical support in the areas of procedural case coverage, basic troubleshooting, and follow-up for Company products.
• Report and track all product incidents at centers, following Company procedures and seeking input from appropriate personnel to resolve problems.
• Respond to customer needs and complaints by developing creative solutions, working in collaboration with senior management, sales, and marketing.
• Prospect and develop relationships with prospective customers and/or users of Penumbra products, converting them to Penumbra customers
• Secure and/or renew existing orders by coordinating product availability, delivery dates, and inventory levels
• Maintain open communication lines with current and prospective customers on programs, promotions, and pricing trends
• Develop relationships with physicians, lab staff, lab supervisors, and purchasing personnel
• Adhere to the Company’s Quality Management System (QMS) as well as domestic and
global quality system regulations, standards, and procedures.
• Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
• Ensure other members of the department follow the QMS, regulations, standards, and procedures.
• Perform other work-related duties as assigned.
What You Contribute
• Requires Bachelor’s degree in communications, neuroscience, biology or related discipline, plus additional training and certification in radiology, neuro-interventional technology, or related field with 3+ years’ experience in a hospital setting or in a medical device company, or an equivalent combination of education and experience.
• Sales or marketing background desired
• Strong clinical, technical, and organizational skills
• Ability to function in a busy, demanding, and competitive environment
• Strong oral, verbal, written, and interpersonal communication skills
• High degree of accuracy and attention to detail
• Proficiency with MS Word, Excel, and PowerPoint
• Excellent organizational skills with ability to prioritize assignments while handling various projects simultaneously
Working Conditions
General office, laboratory, and cleanroom environments. Business travel from +50%. Occasional on-call availability required 24 hours per day, 7 days per week. Ability to wear 7-9 pounds of lead for extended periods of time in the angio suite. Potential exposure to blood-borne pathogens. Requires some lifting and moving of up to 25 pounds. Must be able to move between buildings and floors. Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day. Must be able to read, prepare emails, and produce documents and spreadsheets. Must be able to move within the office and access file cabinets or supplies, as needed. Must be able to communicate and exchange accurate information with employees at all levels on a daily basis.
Annual Base Salary Range for New Hires: $80,000 - $120,000 / year
We offer a competitive compensation package plus a benefits and sales incentive program. Individual total compensation will vary based on factors such as sales territory, qualifications, skill level, and competencies.
