Job description
Oncology National Account Associate
IDEOlogy Health is a privately held medical media & education company in the United States and we’re changing how medical education is delivered and received. We provide integrated communication products, services, education, and research to professionals within health care and industry sciences and we are quickly becoming the “go-to” resource for physicians. We are experiencing unprecedented growth as the value of our products are realized by all the stakeholders we interact with.
The ever-changing health care communications industry requires us to stay ahead of the curve to create new ways of improving quality of life through health care communications, live events and medical education. We offer our associates countless opportunities for on-the-job training and professional development, and the ability to make a difference in the health care industry. We strive to create a culture that values dedication, hard work, collaborative events and community involvement.
DESCRIPTION
IDEOlogy Health is seeking an ambitious business savvy account associate experienced in establishing trusting relationships that will help retain and grow our oncology clients within our rapidly growing medical media company. This individual should thrive in a fast-paced, startup mentality work environment and demonstrate a consistent ability to proactively identify and address client needs and develop strategic growth opportunities. The account associate will collaborate effectively across an organization, while being able to develop genuine, long-term business relationships to drive profitable revenue and ensure a positive client experience.
Success in this position requires a strong understanding of sales, business intelligence, organizational skills, medical education, social media, oncology, and the biopharma industry.
RESPONSIBILITIES
- Lead account management of assigned customers, including contracting, invoicing, client status calls and ongoing projects.
- Serve as a point of contact for assigned clients, overseeing all aspects of account management including contracting, invoicing, project execution, and regular status updates
- Lead IDEOlogy Health conferences sponsorships and related client-facing activities.
- Build and maintain strong client relationships through consistent communication, ensuring expectations are met and needs are proactively addressed.
- Provides timely updates to clients, prepares presentations, identifies opportunities for account growth, and leads ongoing client status calls.
- Collaborate with internal teams to research client objectives and develop tailored solutions that drive results and uncover new business opportunities.
- Liaise with existing and new clients at conferences, virtual meetings and face-to-face meetings.
- Stay informed on trends and developments in the oncology market; develop and maintain prospect lists and track engagement with current accounts.
- Support client scheduling, communications, and pipeline tracking to ensure smooth operations and business continuity.
POSITION REQUIREMENTS
- Bachelor’s Degree with at least 3+ years of proven experience in a similar role. Previous Medical Education experience is a plus.
- Ability to demonstrate exceptional organization skills, manage projects, detail-oriented and meet deadlines.
- Excellent written and verbal communication skills including the ability to communicate with senior level leaders within our organization as well as within client organizations.
- Demonstrates a sound working knowledge of current role and the technical systems, applications and equipment used in performing this role, and understands the impact this role has on other business functions within the organization.
- Must be able to use time efficiently by prioritizing and planning work activities and events.
- Demonstrates ability to make independent and sound decisions in all situations.
- Sets high standards and measures of excellence to ensure quality assurance in every aspect of work performed.
- Demonstrates effectiveness and flexibility with changing environments, responsibilities, tasks and people.
- Identifies and resolves issues in a timely manner and ability to act quickly to fix issues.
- Proficient in all Microsoft Products, Zoom Meetings, and project management software.
- Regular travel required.
