Job description
Location: Remote (Must work EST hours)
Hours: Full-time (40 hours/week)
Schedule: Monday to Friday, 3:00 AM – 12:00 PM EST
Time Off:
- Observes US Holidays (PH holidays optional with approval)
- Monitored Unlimited PTO (Suggested cap: 14 days annually)
About the Company
We’re a fast-growing, Y Combinator-backed startup revolutionizing the way consumer brands manage product quality. Our mission is to bring transparency, efficiency, and innovation to an outdated but critical $30B+ global industry.
Our platform is already trusted by 800+ brands, and we’re helping make consumer products better, safer, and more sustainable—one inspection at a time.
The Role
We’re hiring a hands-on, detail-obsessed Operations Manager to help scale our operational systems, streamline vendor and client interactions, and own logistics across our growing global supply chain.
You’ll be stepping into a critical role—replacing a departing team member—and will be expected to bring energy, structure, and smart thinking from day one. The ideal candidate is startup-tested, highly organized, tech-savvy, and thrives wearing multiple hats.
💡 Please Note: This role is not suited for candidates with only BPO or call center backgrounds. We’re looking for someone who has worked directly inside a startup, understands cross-functional chaos, and is excited to build and scale.
Key Responsibilities
Operations & Process Improvement
- Evaluate and enhance internal workflows (SOPs, SLAs, logistics coordination)
- Collaborate with cross-functional teams to identify and fix inefficiencies
- Own end-to-end delivery of operational projects and client fulfillment
Client & Vendor Management
- Act as the go-to for client communications on operational issues
- Coordinate with international vendors and inspection teams to resolve issues and hit deadlines
- Oversee contracts, vendor relationships, and performance metrics
Tools & Tech
- Use tools like ClickUp, Hubspot, and Excel (macros a plus) to manage tasks and automate workflows
- Report bugs, help streamline tooling, and contribute to product improvement efforts
Admin & Team Support
- Keep detailed records of project statuses, SOPs, and vendor/client interactions
- Assist leadership with operational planning, data analysis, and special projects
- Contribute to team reporting on KPIs like NPS, SLAs, and task completion
Success Metrics
- Fast, clear, and reliable communication (<12-hour response time including weekends)
- High satisfaction from clients and vendors (via NPS or feedback)
- Operational systems and SOPs that scale with the company
- Initiative in reporting and resolving bottlenecks before they become problems
What We’re Looking For
Minimum Requirements
- 2+ years of experience in operations, logistics, or project management
- Direct experience in a startup environment is required
- Strong Excel/Google Sheets skills (macros are a bonus)
- Familiarity with ClickUp, Hubspot, Monday.com, or similar tools
- Excellent communication, organization, and problem-solving abilities
Preferred
Experience working in e-commerce, D2C brands, or supply chain management
Comfortable juggling diverse projects with minimal hand-holding
Bonus points for coding skills, technical aptitude, or automation experience
Chinese language skills or multicultural work experience a plus
Candidates from BPO or heavily scripted environments are not preferred—we’re looking for autonomous thinkers
Remote Work: Fully remote—work from anywhere
Generous PTO: 10 days PTO per year, plus public holidays and sick leave
Direct Mentorship: Grow through guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Work and connect with professionals around the world
Work-Life Balance: Balanced schedules that support a healthy work-life balance.
