Job description
WHAT YOU’LL BE WORKING ON
- Handling KYC requests
- Requesting KYC documents from clients
- Monitoring deadlines and statuses of KYC and related cases
- Gathering information related to chargebacks, fraud cases, and partner-related issues
- Requesting additional details from clients or partners as needed
- Processing refunds upon request from merchants or internal teams
- Requesting and managing end-user documentation
WHAT YOU NEED TO SUCCEED IN THIS ROLE
- Previous experience in customer support, client services, or a similar role is a plus
- Experience in fintech or payment solutions is an advantage
- Excellent verbal and written communication skills
- Strong analytical thinking and problem-solving abilities
- Ability to make quick, effective decisions under pressure
- High level of responsibility and attention to detail
- Fluency in Russian and at least B2 level of English
WHAT WE OFFER
- An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
- Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
- Work with coworkers who are passionate about their business
- Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
- The opportunity to attend conferences, courses, and professional development at the company’s expense - we favor the continuous development of our employees
- Private health insurance coverage
- 20 days of vacation time; bank holidays; sick leaves; additional birthday day off
- Team building events and corporate parties.
You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture
