Job description
💻 Work from Home | Advance Your Career as an Intake Specialist in Personal Injury Law 💻
Join Voxidea as an Intake Specialist and be the first point of contact for individuals seeking legal assistance in personal injury law. Play a pivotal role in gathering case details, coordinating consultations, and ensuring a compassionate and professional client experience. If you’re bilingual, detail-oriented, and passionate about helping others, apply today! 🚀✨
🎯 What you will be doing:
- Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience. 🤝
- Collect important information to understand client needs and assess how the firm can help. 📝
- Listen empathetically to individuals and guide them to appropriate resources within or outside the firm. 💬
- Complete legal forms and manage records of customer interactions. 📋
- Schedule and coordinate consultations with legal experts. 📅
- Follow up with clients to ensure their needs are met or provide additional support. 🔄
- Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork. 📑
✅ Our ideal candidate
- Holds a bachelor’s degree. 🎓
- Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers. 💼
- Is proficient in managing calendars and information flow with accuracy and efficiency. 📆✉️
- Has previous experience in sales, customer service, or a legal background (preferred). 🏅
- Is bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written. 🗣️✍️
- Demonstrates excellent organizational and time-management skills. 🏅
- Maintains discretion and confidentiality when handling sensitive information. 🔒
- Permanently resides in Latin America. 🌍
- Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection. 💻
🎁 Why You’ll Love Working with Us
- Long-Term Opportunities: Build a lasting professional relationship with us. 🏆✨
- Fully Remote: Work from the comfort of your home—no onsite travel required. 🏡🌍
- Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition. 🏖️☀️
- Wellness Support: Access in-house psychological and wellness coaching services. 🌱💚
- Holistic Growth: Free access to coaching programs that support your personal and professional development. 📚
- Exclusive Learning Access: Unlock free access to over 200 continuous improvement courses. 🎓📖
Take the next step in your career with Voxidea. Apply today and join our innovative team! 🚀✨
