Job description
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
As a Principal Security Engineer, you’ll be responsible for helping secure ServiceNow’s leading edge generative AI product capabilities. You will work with internal AI/ML development teams to perform dynamic and static application security reviews of AI Systems throughout the MLOps lifecycle. In this role you’ll be responsible for identifying vulnerabilities, assisting with remediation planning and providing development security support. A key part of this position is understanding, discovering and documenting vulnerabilities in proprietary AI/ML systems which use technologies such as large language models (LLMs).
What you get to do in this role:
- Conduct security testing and vulnerability assessments for AI systems, particularly those utilizing large language models (LLMs).
- Develop and implement security benchmarks and evaluation protocols for LLMs.
- Identify and mitigate potential security threats and vulnerabilities in AI systems.
- Collaborate with AI developers to integrate security measures into the development lifecycle.
- Stay updated on the latest AI security trends and technologies.
- Provide detailed reports and recommendations based on security evaluations
Qualifications
In order to be successful in this role, we need someone who has:
- An analytical mind for problem solving, abstract thought, and offensive security tactics.
- Strong interpersonal skills (written and oral communication) and the ability to work collaboratively in a team environment.
- Bachelor’s degree in computer science/engineering or equivalent experience. Post graduate degree and/or related certifications in Machine Learning or Artificial Intelligence recommended.
- 8+ years in a role performing AI/ML Security reviews and/or assisting in security evaluations during model training
- High level of language reading comprehension for Python code and experiencing performing source code reviews for security issues
- Strong understanding of machine learning frameworks (e.g., TensorFlow, PyTorch).
- Strong understanding of Natural Language Processing (NLP) and related frameworks (e.g. nltk, spacy)
- Experience training machine learning models including transformer based LLMs.
- In-depth experience with exploiting OWASP LLM Top 10 application vulnerabilities, such as prompt injection and data poisoning
- In-depth experience with exploiting OWASP Top 10 application vulnerabilities, such as deserialization and injection attacks.
- Experience performing Threat Modeling, Penetration Testing and/or Red Team recommended.
- Knowledge of regulatory and compliance standards related to AI and data security.
- Ability to articulate complex issues to executives and customers.
JV20
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
