Job description
About the Company
Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.
Escrow at Valon
Escrow administration manages all aspects of homeowner escrow obligations, which include Tax, PMI, Property Insurance, and accurate Escrow Analysis. We are passionate and critical thinkers who navigate multiple facets of the escrow sector of a fast-growing, technology and operations-focused business line. In addition to ensuring escrow accounts are accurate, we also monitor the work of our outsourced vendors and remain committed to meeting all GSE requirements.
About the Role
The Mortgage Hazard Insurance Specialist is responsible for monitoring, verifying, and maintaining accurate property insurance coverage on mortgaged properties. This role ensures all hazard insurance policies meet investor and regulatory requirements, helps manage risk to the servicing portfolio, and provides excellent customer service to borrowers, insurance agents, and internal departments.
Responsibilities
- Monitor insurance coverage on all properties within the mortgage portfolio to ensure compliance with investor guidelines (e.g., Fannie Mae, Freddie Mac, FHA, VA).
- Review and verify hazard insurance documents for completeness, accuracy, and appropriate coverage amounts.
- Track and process insurance renewals, cancellations, and reinstatements.
- Disburse hazard insurance premiums from escrow accounts in a timely manner.
- Coordinate force-placed insurance when borrower-provided coverage lapses, ensuring compliance with applicable laws.
- Respond to borrower inquiries regarding insurance coverage, disbursements, and escrow accounts.
- Work closely with insurance companies, agents, and vendors to resolve discrepancies and update records.
- Maintain accurate records of insurance policies and track status in the servicing system.
- Support the escrow analysis process with up-to-date insurance premium data.
- Collaborate with Loss Draft and Claims departments on insurance claim-related issues.
- Assist in audits and regulatory reporting as required.
Ideal Background
- Experience working in a mortgage servicing, property insurance, or escrow-related environment
- Familiarity with escrow accounts and lender-placed insurance processes
- Knowledge of servicing systems like Black Knight (MSP), or similar platforms
- Exposure to investor guidelines from Fannie Mae, Freddie Mac, or FHA/VA
- Experience communicating with insurance carriers or an understanding of insurance declarations and coverages
- Career interest in compliance, operations, or mortgage servicing
Location
- Remote
Minimum Qualifications
- Minimum education requirement: High school diploma or GED equivalent required
- At least 1 year of work experience in a professional environment (e.g., customer service, administrative support, insurance, banking, or real estate)
- Strong attention to detail and organizational skills
- Proficient with Google Suite
- Excellent verbal and written communication skills
- Ability to prioritize tasks and work in a fast-paced environment
What we can offer:
- Compensation: Competitive salary and a 401(k) plan—with a 4% annual match!
- Hours: No weekends or late nights required!
- Generous amount of paid time off: 17 days of paid time off, additional paid sick days, and 11 paid company holidays!
- Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits—and an EAP for additional support!
- Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
- Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!
This Base Compensation pay range applies to our New York City located staff and may differ according to location.
New York Base Compensation Pay Range
$23—$27 USD
Throughout the interview process, please remember that emails will only be from valon.com emails. We won’t ever be asking for any personally identifiable information during the interview process itself. Please reach out to [email protected] if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
