Job description
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Post-Implementation services are provided to our R&D customers after they go live with Veeva applications. We aim to be our customers’ trusted partners and ensure they leverage the additional value Veeva applications offer.
Our Post-Implementation Team comprises +50 consultants in Europe, of which +15 are in the Quality Team. Due to the rapid growth of our client portfolio, we are doubling our team every year and opening many career opportunities for our new and existing employees. We hire people from industry, tech, and consulting, which adds diversity to our team.
Are you passionate about technology and life sciences? Would you like to be an advisor to our customers?
As a Quality Consultant, you will support a group of customers assigned to you. Your task will be understanding their business processes, providing guidance, discussing Vault changes, and applying all the required configurations. You will also actively collaborate with other teams at Veeva, shape ideas, enhance our delivery model, and work closely with our product management team to communicate the customer’s requirements and meet the evolving needs of the industry.
To thrive in this role, you are likely a tech-savvy person. You have been configuring, supporting, or implementing software solutions. You enjoy working with customers, speak fluent English, and have strong communication and presentation skills. We have lots of training to help you get up to speed on the knowledge part!
However, if you have yet to gain direct experience in IT, the exposure to Quality Management and knowledge of the regulations applying to the Life Sciences industry (pharma, biotech) is highly valued. In this case, you must be prepared for comprehensive training and much self-learning. Our team will support you and provide the necessary materials and mentoring, so your first few weeks will be intensive in learning the Vault Quality solution and configuration. (You will not be the first person in the team who, with no experience in implementing systems, is now flourishing and enjoys working at Veeva every day). We give you an excellent opportunity to upskill and enhance your CV!
If you are in doubt as to whether your experience matches the requirements or not, please feel free to submit your application.
What You’ll Do
- Implement new features within the Veeva Vault Quality suite at Life Sciences companies ranging from the world’s largest pharmaceutical companies to emerging biotech
- Solutioning and configuration of Vault applications to meet customer needs, including but not limited to workflows, document types, security, fields, page layouts, notifications
- Work closely with customer business and IT staff to understand their requirements. Think critically and help them achieve their business vision
- Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
- Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
- Drive change management methodology for our customers switching from on-premise to SaaS solutions
- Assist with Quality processes, including SOPs, Quality Events, CAPAs, Deviations, Change Control, Audits, and Training
Requirements
- Experience with configuring/supporting/implementing software solutions, ideally content management software or experience in the Life Sciences industry with exposure to Quality Management and an affinity to technology
- Experience in working in a Consulting or Customer facing role, managing customer expectations
- Excellent verbal and written communication skills in English
- Ability to work independently with clients, comprehend and translate business requirements, and create corresponding solutions designs
- At least a Bachelor’s degree in Management Information Systems, Computer Science, Life Sciences, or others
- This is a remote, full-time role with Veeva. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position
Nice to Have
- Proficiency in additional European language(s)
Perks & Benefits
- Health & wellness programs
#LI-Remote
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
