Job description
Company Description
Business Unit Mission:
M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.
M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking a Quantitative Fieldwork Coordinator to join our Market Research team.
About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
Job Description
The Quantitative Fieldwork Coordinator assists the Client Service team with day-to-day management of market research studies, to ensure all projects successfully complete on time, within the budget and in accordance with the project specifications, while meeting and exceeding client expectations.
The Fieldwork Coordinator is one of the key team members in the execution of the quantitative project, and is responsible for field management and sample strategies, and will be accountable for coordinating with respondents, vendors, and clients. They will assist with the set-up of the study and other project requirements as needed.
Essential Duties and Responsibilities:
The Fieldwork Coordinator responsibilities listed below are inclusive but not limited to
Project Execution:
- Manage end-to-end project tasks including (but not limited to): link setup and testing, language requests, desk research, quality and audit checks, study invitation setup, deployment of sample, exclusion list management, M3 Wallet approvals, preparation for invoicing, and cost reconciliation.
- Build, update, and track sample plans based on screener specifications.
Fieldwork Coordination:
- Host pretest/pilot interviews for clients, ensuring they are conducted on time and as planned.
- Proactively identify and implement alternative fieldwork strategies to improve response rates and manage costs.
- Monitor and manage partners on quantitative projects throughout the project lifecycle to ensure client expectations are met or exceeded.
- Alert Project Managers when fieldwork strategies are underperforming, timelines are at risk, or quality concerns arise, and collaborate on solutions.
- Coordinate recruitment with supporting team such as Custom Recruitment team and Phone team.
- Submit requests for multichannel recruitment methodologies, including (but not limited to): email campaigns, phone outreach, desk research, SMS, online ads, referral programs, forums, blogs, patient groups, associations, and social media.
Project Closure:
- Send final updates and cost summaries to partners before invoice issuance.
- Track, monitor, and report on sampling performance and project costs to support gross profit improvement and timely delivery.
- Assist Project Managers with invoicing to ensure projects are closed and ready for billing promptly.
Collaboration & Communication:
- Attend project meetings with Project Managers to ensure alignment on specifications, client needs, timelines, and responsibilities.
- Take notes during briefings and meetings and share summaries with attendees.
- Address requests from the Support Team and other stakeholders in a timely manner.
- Partner with Project Managers, Senior Project Managers, and Project Directors to support day-to-day project needs, including administrative tasks and fieldwork planning.
Qualifications
- Bachelor’s degree or equivalent required.
- Relevant coursework in market research or healthcare preferred but not required.
- 0 – 1 year of market research experience.
- Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules.
- Strong Microsoft Office skills (Excel) and quick learner of new technologies/software.
- Must have basic math skills, with the ability to calculate incidence rate, response rates profit, etc.
- Interest / natural curiosity or previous experience /exposure within the healthcare space.
- Exhibit strong critical thinking skills and take initiative to improve skills and troubleshoot proactively with PM using all available resources to support project success.
- Ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
- Self-motivated and able to (re)prioritize tasks throughout the workday.
- Exceptional time management, organizational skills, attention to detail and ability to multitask.
Additional Information
Willing to work in US EST hours or UK hours.
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