Job description
Company Description
Bilingual in French is MUST
Job Description
- Client is looking for talented and creative Support Analyst who will be working with one of the leading FinTech company in the US.
- The ideal candidate should have the ability to work creatively and analytically in a problem-solving environment.
- The ideal candidate must possess excellent written and verbal communication skills with the ability and knowhow to collaborate effectively with domain experts and IT leadership team.
- Candidates should speak and write both English and French.
- The Support Analyst will provide support to End Users on a variety of computing issues.
Qualifications
- Diagnose, resolve, and follow-up on issues relating to various user computing issues
- Provide technical support by phone, remote access, deskside, or site visits as required
- New hire device setup/Imaging
- Experience utilizing ticketing systems· Ensure tickets are accurately documented and resolved in accordance
- Device inventory management· Position may require working extended hours or occasional night/weekend as required
- Excellent communication skills both verbal and written
- Ability to multi-task in a fast-paced environment
- Office 365 Productivity Tools
- VPN troubleshooting/connectivity
- Mobile Device Support
- Follow client Compliance standards
Additional Information
Abhishek Kumar
469 409 4080
