Job description
Help us bring people and businesses together
Our SaaS platform enables multi-location brands and businesses to boost their online presence in a rapidly evolving world. From big to small, from Adidas to ZenPark, our client base contains some of your favourite brands as well, we bet.
The Past, Present & Future
The Past: Founded in 2013 by David Federhen and Florian Hübner, two longtime friends with a vision to improve customer experience across the online and offline worlds, they created a platform that connected companies with local customers in the digital-first moment.
The Present: We’re on a mission to put every single business on the map, and believe every business deserves success, regardless of size or location. Simply put, our location marketing platform exists to help our customers get found online and connect with customers through search, discovery, engagement and conversion.
The Future: We’re a growing company with a bright future. We have established ourselves as a rising thought leader through the introduction of Location Performance Optimization (LPO). Our AI strategy is gaining momentum and it’s setting us apart in the market. Our agentic AI ‘UB-I’ moves us from features and functions to business outcomes. UB-I will work 24⁄7 to optimize location performance, driving engagement, visibility and, most importantly, measurable results. As AI changes search far beyond traditional SEO results, we are at the forefront of enabling our customers to reach theirs in this new era. We have a passionate and diverse team, a comprehensive, intuitive platform and a clear vision for the future. We’re looking for talented, passionate people, with an AI-first mindset, (like you 👋) to join us on our journey.
You and us
We are more than 400 Uberallers, with 50+ different nationalities in 30+ countries, who live and breathe our core values:
🌵 GROW TOGETHER
⛰ DEMONSTRATE PASSION & PERFORMANCE
✊ BE BOLD & DRIVE CHANGE
🚀 BE CUSTOMER OBSESSED
So, what are you waiting for? If you’re passionate, driven, customer obsessed and ready to be bold, we want you on our team! Apply now and let’s grow together.
As Senior Account Manager you will be part of Success team French & Iberia markets and will be responsible for developing deeper relationships with our customers and generating additional revenue.
You will work with our clients to retain and grow our partnership with them through identifying opportunities and solving problems to make them successful.
We will help you develop a deep understanding of the Uberall platform so that you can consult our client, cultivate relationships, identify new opportunities within the customer and drive revenue by delivering on their business objectives.
Main responsibilities:
- Effectively network with the senior stakeholders within our customers; be a trusted advisor to ensure successful account plan execution and business growth
- Understand clients’ strategies, KPIs, goals and ROI metrics to identify risks to clients achieving their goals and develop risk mitigation plans
- Drive the creation and delivery of quarterly and annual business reviews with clients and grow incremental business
- Drive long-term partnership value by developing an understanding of clients’ business, their challenges, operating environment, capabilities, and goals, as well as the location marketing technology industry and competitive landscape
- Develop and own key client initiatives and drive adoption of Uberall technologies. Actively promote Uberall’s offerings and value to clients to identify ways of driving more revenue
- Identify and deliver on new business opportunities within the enterprise customers. Curate and communicate expertise based on competitive landscape, best in-house practices, and marketable client success stories
- Work closely and effectively with Customer Success Management and Customer Operations to ensure best-in-class service. Represent the client’s needs with other functional teams and provide input to Product to help shape our development roadmap
Desired Profile:
- Significant experience in professional client relationship management, with the ability to ability to plan and strategise at a senior (VP) level
- Experience working for/with enterprise customers, ideally in the SaaS industry
- Excellent and effective communication and presentation skills, demonstrating an ability to influence clients and other stakeholders
- Able to take accountability and record of going above and beyond
- Fluent in English and a Native French speaker
What we offer:
💜 A mission with meaning and purpose At Uberall, we foster genuine connections between local businesses and people. Our diverse team allows us to win together with our partners, co-workers, and customers. Speaking of our customers, they’re some of the most recognizable businesses in the world.
😁 A truly human culture We’re famous for our culture. Uberallers live by our values. We’re open, collaborative risk-takers with a whole lot of passion and grit.
🤸🏽♀️ Flexibility to fit your lifestyle Want to come to an office for collaboration? We’ve got space for you in Berlin, Amsterdam, and Barcelona. We also offer co-working access in Montreal, Paris, London, LA and San Diego. Prefer to work remotely? Fine by us! Bonus points if we meet your pets in a video call. If working from another country is legally possible for you and within a reasonable time zone, we happily support work-ations.
💸 A piece of the pie Our pay & perks are competitive, and you better believe we review them on the regular to make sure they stay that way. We grow together, so of course all Uberallers are part of our long-term incentive program through VSOP/ESOP.
♺ Emotional and intellectual connection Events and alignment sessions - YES and YES. With the team, cross-functions, regional, you name it - we love bringing people together. Uberallers share a LOT of hobbies. Whatever you’re into – reading books, baking, heavy metal, fostering kittens … you’ll find kindred spirits on our team.
🧘 Health and Wellness We prioritize your wellness with generous holiday time, paid parental and circumstantial leave, and individualized health and wellness opportunities depending on your location.
⭐️ All-access pass Get immersed in Uberall from day one. Your onboarding is packed with a deep dive into our values, insights into all our departments and a chance to ask the CEO anything. We come together monthly for our town hall and product showroom so you’re always in the know.
🌵 Everyday growth We support you on your non-stop learning journey. We offer development dialogues, live workshops on topics like resilience and feedback and a Leadership Academy to make sure our leaders have all the tools to bring out the very best in teams. We also invest in your growth with a learning fund program reinforcing our commitment to fostering a culture of continuous learning.
🖥 Top-of-the-line tech MacBook Pro, magic mouse, 2nd screen … Need anything else? Let the People & Culture team know.
Remember our “Grow Together” value from the beginning of the ad?
We mean it.
🌵🏔✊🚀
Everything starts with getting in touch. The best way to express your interest is by applying online. One of our real, human TA Partners will be carefully reading your profile and can’t wait to hear from you.
In the meantime, let our “Uberall” social account give you some real-life impressions.
👥 Diversity, Equity, Inclusion & Belonging:
At Uberall, we believe inclusion unlocks the potential of diversity. It’s right there in our number one core value – Grow Together. Sure, we’re over 400 unique people with over 50 nationalities working in 30 different countries, but we’re all Uberallers. That means we’re collaborative, open-minded and assume positive intent in everything we do. We don’t judge, and we don’t exclude.
Our flexible ways of working are designed to make sure each and every Uberaller belongs and thrives, no matter their background, abilities, or lifestyle. We don’t just think inclusion makes us stronger, we KNOW it.
