Job description
Description
Senior Business Travel Consultant - Out Of Hours
Destination Sport Travel
37.5 hours per week with shifts including 3 midweek days between 2300 - 0800 and 1 weekend shift working between 2000 - 0800
This remote role based out of our Manchester, UK office, you must live within the UK.
As part of the Destination Sport Group- https://destinationsport.com/ - Destination Sport Travel provides business travel services to a number of major sporting clubs & federations. Our bespoke business travel service has been designed and created to meet the specific requirements of sporting organisations, from scouts & individual player movements, through to commercial departments, directors and CEOs travel, both domestically & overseas. We are proud to be the Official Travel Partner/Supplier to several professional Sports Clubs, providing a range of services including the day-to-day travel of teams at all levels within the organisation (First Team, Youth, Women’s etc), plus Club Management, Directors and Sponsors.
We’re looking for a Senior Business Travel Consultant - Out of Hours to join our existing travel team, the purpose of this role is to processing booking requests, amendments, cancellations and respond to any customer communication in accordance with ISO and company standards. You will work closely with our day team operations to ensure there is a smooth transition from day team to the night shift.
No two days are the same in this exciting new role, but as part of your role you will
Process reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards and those laid out in the entire ISO procedures manuals
Forward thinking, and adaptable as a Team Manager may not always be present on shifts
Deal with ticketing and re issues and have knowledge of working out manual fare builds
Take ownership of complex customer enquiries received in writing or over the telephone
Offer a variety of flight options, explaining fare rules when Booking flights
Convert general enquiries into actual bookings utilising all the tools and technology available
Monitor queues and ensure all communication both written and verbal is professional, accurate and conducted in a timely manner
Offer advice regarding destinations, best/most cost-effective carriers etc
Take ownership and responsibility for all client queries handled until successfully concluded
Support any commercial agreements which are in place
Ensure the highest level of customer service is always offered to internal and external customers
Log and deal with customer complaints and reduce future issues, escalating where necessary
Accurately process data and issue invoices to ensure compliance with ISO standards
Maintain and Develop relationships with key clients
Utilise account management skills to retain and grow business
Ensure that full support is given to the key preferred suppliers
Support any commercial agreements which are in place
Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner
Accurately process data and issue invoices to ensure compliance with ISO standards
Always achieve own sales target and lead by example
Requirements
To be successful within this role, our ideal candidate will:
Have extensive experience working as a Business Travel Consultant (within the sports travel industry would be highly advantageous but not essential)
Proficient in using travel booking systems, including use of a Global Distribution System (GDS) with Galileo being preferred
Knowledge in working out re-issues, fare builds and ticketing
Previous experience booking flights, and coordinating bookings
Due to the nature of the shift patterns and not always management on shift, you would need to be proficient in problem solving and being proactive
Experience dealing with high volumes of email and call requests, processing complex travel bookings
Demonstrate excellent Worldwide travel knowledge
Be computer literate with experience of Microsoft Office
Demonstrate excellent customer service skills both over the phone & via email
Be accurate with the ability to follow complex instructions
Be able to work within a team environment to achieve team/department objectives
Demonstrate exceptional communication skills both verbal and written
Be well organised and quick to prioritise workload
Be able to think logically and consider all relevant aspects with strong analytical skills
Be flexible and able to prioritise tasks in line with business objectives
Ability to work under pressure and to tight deadlines
So if you are looking for your next challenge, please get in touch we’d love to hear from you!
