Job description
Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.
1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.
Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 45,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.
We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
As the Senior Clinical Strategy Manager for Clinical Product at Headway, you will play a critical role in shaping our digital products and platforms by embedding clinical expertise into the product development lifecycle. You will partner cross-functionally with Product, Clinical, and Customer Experience teams to ensure our tools are safe, compliant, and designed to promote patient safety, clinical quality, and patient experience.
You’ll bring clinical insight, research, and patient feedback to inform product decisions, helping to drive roadmap execution, documentation, and training. You’ll also support clinical quality efforts, including incident and complaint investigations, and contribute to Headway’s quality improvement work.
This role requires strong collaboration, leadership skills, clear communication, and the ability to execute both independently and within cross-functional teams. Your work will directly support our mission to build a best-in-class digital experience that empowers clinicians to deliver high quality, effective, patient-centered care—at scale.
As the only tech-enabled behavioral health Managed Services Organization (MSO) built entirely on in-house software, Headway is uniquely positioned to transform the clinical experience. Today, we support over 40,000 clinicians and hundreds of thousands of patients nationwide—your impact will be felt across the country.
You’ll be great for this role if:
- A licensed clinician with 10+ years of post-graduate experience (PsyD, PhD, or equivalent) with strong experience in clinical quality, strategy, healthcare operations, or developing EHRs.
- You are a quality guru – with demonstrated passion for reimagining how behavioral health quality is defined, measured, and operationalized. This likely means you’ve worked in health plans, health systems, and / or value-based healthcare startups. You have experience developing digital health products and/or electronic health records.
- You are a collaborator and communicator– eager and adept at working in concert with product, operations, and sales teams to infuse clinical strategy across the organization.
You Will:
- Under the supervision of the Medical Director, support the expansion of the Headway digital product and platform.
- Collaborate with Headway’s specialized product teams across provider, patient, payer, and billing domains to identify critical product initiatives, ensuring comprehensive clinical input is integrated throughout all stages of product development.
- Leverage clinical expertise to guide the Product team in developing and enhancing comprehensive processes that optimize patient care / patient safety, clinical quality, and experience on Headway’s platform and technologies.
- Distill complex clinical processes and language in order to move product implementation forward.
- Define, track, and analyze performance of the product in key areas including but not limited to provider use/feedback, patient satisfaction, and overall clinical quality. Obtain both quantitative and qualitative data to pinpoint areas of opportunity and delve deeper into complex, ambiguous problems.
- Work with Education and Research teams to improve patient experience and satisfaction with Headway products, including patient provider matching processes, triage, and clinical support as they utilize the Headway platform.
- Orchestrate and secure cross-functional consensus among key stakeholders, including data analysts, designers, and engineers, to drive collaborative project execution.
Compensation and Benefits:
- The expected base pay range for this position is $146,200 - $215,000 based on a variety of factors including qualifications, experience, and geographic location.
We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.
Benefits offered include:
- Equity Compensation
- Medical, Dental, and Vision coverage
- HSA / FSA
- 401K
- Work-from-Home Stipend
- Therapy Reimbursement
- 16-week parental leave for eligible employees
- Carrot Fertility annual reimbursement and membership
- 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
- Flexible PTO
- Employee Assistance Program (EAP)
- Training and professional development
We believe a team’s strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.
Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway employees work remotely across the US, with the option to work from offices in New York City, San Francisco and Seattle. Headway participates in E-Verify. To learn more, click here.
