Job description
Company Description
Hitachi Solutions understand what it takes to digitally transform organisations, harnessing the power of the latest technologies and seamlessly integrating them into businesses. As a global consultancy firm working across the private and public sectors, we specialise in user-friendly business applications based on the Microsoft cloud.
With a team of experienced industry professionals, consultants and technology experts, Hitachi Solutions has a wide range of capabilities including digital transformation, ERP and CRM implementation, change management and data science & analytics. Our highly skilled team help drive improvements to many aspects of your business creating efficiencies and growth. For more information, visit https://www.hitachi-solutions.co.uk/.
Job Description
The Lifetime Services team provides post-implementation support to our Microsoft Dynamics 365 Finance & Operations customers. We aim to be among the best in the industry delivering full-scope support, proactive maintenance and continuous improvement to our customers.
We are growing our Lifetime Service team and looking for a Senior FO Consultant, specialising in Supply Chain and Production to join us on our exciting journey and be part of the Hitachi Solutions family.
Key responsibilities:
- Be the customer’s primary point of contact for product-related issues and build and maintain a relationship with the customer over email or phone/conference calls.
- Develop a comprehensive understanding of the entire solution to effectively advise on change impacts, assess the effects of upgrades, and train others.
- Resolve customer questions and inquiries by identifying problems, researching answers, collaborating with vendors/other team members and delivering solutions to problems or creating appropriate workarounds.
- Provide end-to-end complex application support for issues logged in the ticketing system.
- Analyse customer requirements and design software solutions based on Microsoft Dynamics 365 for Supply Chain.
- Advise customer on solution capabilities and help minimise gaps between standard product and customer’s business processes with creative configuration.
- Prepare Scoping Documents, Estimates and Functional Specifications for additionally required customisations.
- Create clear and concise design documents utilizing effective language and suitable design media.
- Configure Microsoft Dynamics 365 for Operations/ Dynamics AX Supply Chain, Trade and Logistics, and Inventory
- Develop robust functional testing scripts to guarantee secure delivery, eliminating follow-up issues.
- Prepare User Manuals and deliver Training, to assist in acceptance tests, hyper-care/post go live support.
Qualifications
Successful candidates will typically have:
- Fluency in English language, secondary language such as German highly advantageous.
- Functional knowledge of Microsoft Dynamics 365 Finance & Operations (previously known as AX):
- Working knowledge of Warehousing, Advanced warehousing, Inventory management and Production control – Essential.
- Experience of Dual-write – Highly advantageous.
- Experience of D365 Retail (including POS) highly advantageous.
Demonstrable knowledge of Supply Chain Management.
Demonstrable experience working in a client facing role.
Strong ERP background.
Strong working knowledge of business & customer application support processes.
A logical approach to problem solving.
Strong experience in developing robust testing plans Excellent communication and documentation skills
Can-do attitude and attention to detail.
Excellent communication and documentation skills.
Strong sense of responsibility and autonomy.
Additional Information
We offer:
- Competitive salary and annual bonus
- Additional Health Insurance
- Monthly Food Vouchers
- Multisport Card
- Additional Holidays
- Specialised Training
- Flexible working hours / Hybrid model (mix of office and home office days based on project assignments)
- Modern Office with excellent access to transport
- Drinks & Fruit Office Supply
- Professional & Friendly work environment
- Company events and Team Building
- Excellent Work-Life balance
- Opportunity to grow your career and work with international teams
Role is based in Sofia, Bulgaria.
In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates (“Hitachi”) you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy
Policy located at http://www.hitachi-solutions.co.uk/privacy-policy/
Beware of scams
Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [email protected] domain email address regarding your application and interview requests.
All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.
