Job description
About MBO Partners
We’re leading the future of work by building a best-in-class platform for independent professionals and leading enterprise organizations. While we’ve been in business for more than 20 years, we treat each day as an opportunity to help innovate, collaborate and shape the future of work for our enterprise and independent clients.
By joining our team, you’re helping build and lead the next way of working and contributing directly to our platform roadmap and vision. Employees enjoy a comprehensive benefits package, a remote working environment, and competitive compensation structure.
About the opportunity
The Senior PMO Program Specialist is responsible for developing and establishing best practice processes for the day-to-day operations for a vendor management program supporting our Enterprise Client(s). The Sr PMO PS assists in assuring operational excellence in meeting client expectations and service level agreements. The Sr PMO PS supervises the day-to-day activities of the Operations staff and ensures proper staffing levels are maintained to support the client’s business requirements.
What you will be doing
Client Relationships
- Nurture professional relationships with peers and/or counterparts within the client’s organization
- Set realistic expectations for operation capabilities and costs.
- Consult with the Program Director to assist in development of business proposals that meet the client’s needs and expectations
- Focus on continuous improvement of service delivery
- Ensure commitments to client are met and client satisfaction goals are achieved
Service Excellence
- Ensure client needs and performance requirements are met through consistent, efficient, and effective processes
- Responds to and resolves operating problems
- Ensure compliance with client procurement policies, guidelines, and processes
- Fulfill contract SLA’s
- Forecast demand for operational resources based on program trends to support ongoing client business requirements
- Monitor data integrity
- Conduct client training on vendor management program
- Providing client reporting on service delivery measurements and client specific statistics
Supplier Relationships
- Develop professional relationships with peers and/or counterparts within the supplier’s organization
- Monitor supplier performance against SLAs
- Focus on continuous improvement of Supplier service delivery
- Source suppliers with the necessary capabilities to provide service excellence
- Conduct Supplier training on vendor management program
MUST-HAVES
- 5+ years Professional Experience
- Staffing and/or Vendor Management experience required
- College Degree or equivalent work experience
- Human Resources, Customer Service, Sales Delivery experience desired but not required
#LI-Remote
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