Job description
Product Manager, AI-RCM (Healthcare/SaaS)
Remote U.S. (designated states)
This position is fully remote and may be performed from one of the following U.S. states: AL, AZ, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX.
At Raintree, we’re not just shaping the future of therapy technology – we’re creating it. This is your chance to be part of something bigger, where your career will have game-changing, career-defining moments that propel you to new heights. We aim to be the best place for the best people, and we’re looking for ambitious, creative thinkers ready to make an impact. Whether you’re advancing AI solutions or enhancing user experiences, your work here will shape the future of therapy technology while advancing your career alongside dedicated professionals who are as committed to your success as you are. At Raintree, your ideas drive real change, your growth is limitless, and the work you do will touch millions of lives. Ready to ignite your career and leave a lasting legacy? Join us and be part of something extraordinary.
We are looking for a Product Manager – Revenue Cycle Management AI to lead the development of AI-driven tools that improve healthcare revenue cycle efficiency, reduce errors, and enhance decision-making. You’ll play a key role in shaping our AI-powered solutions that drive both operational and financial outcomes for our healthcare customers.
Your role will require you to balance customer needs, market trends, technical feasibility, and business objectives, while driving the execution of the product roadmap for AI-driven RCM solutions.
Key Responsibilities
- Define and execute a clear product vision and roadmap for AI-powered solutions in healthcare, aligned with business objectives and customer needs.
- Work with stakeholders to prioritize and refine product features based on market demand, user feedback, and regulatory requirements.
- Ensure that all AI product development aligns with the company’s long-term strategy and drives tangible business outcomes.
- Regularly assess market trends, customer feedback, and competitive offerings to inform product strategy and innovation.
- Lead data-driven decision-making, leveraging analytics and insights to optimize product performance and user experience.
- Collaborate closely with cross-functional teams, including engineering, data science, UX/UI, and compliance, to drive the delivery of high-quality AI solutions.
- Manage the product backlog, ensuring that user stories, features, and requirements are clearly defined, prioritized, and ready for development.
- Ensure that AI models and algorithms are effectively integrated into the product and meet performance, accuracy, and scalability standards.
- Work closely with data science and engineering teams to refine AI models, improve product performance, and ensure compliance with healthcare regulations.
- Continuously iterate on products and features based on user feedback, analytics, and market needs to improve value and impact.
- Foster effective communication and collaboration across departments to ensure smooth execution of product development and delivery.
- Clearly communicate product goals, timelines, and trade-offs to both technical and non-technical stakeholders.
- Maintain a user-centric approach in all aspects of product development, ensuring that the final product meets the needs and expectations of healthcare providers and patients.
- Work closely with legal, compliance, and security teams to ensure that all product features and AI algorithms meet regulatory and ethical requirements.
Key Responsibilities:
- Develop and own the product roadmap for AI-powered revenue cycle management tools, aligned with business objectives and customer needs.
- Identify and prioritize features that leverage AI and machine learning to automate and optimize RCM processes, such as predictive coding, claim denial prediction, automated eligibility checks, and payment reconciliation.
- Collaborate with leadership to ensure product strategies align with overall company goals and growth targets.
- Conduct market research and competitive analysis to stay on top of trends in RCM, AI technology, and healthcare industry regulations (e.g., HIPAA).
- Gather and synthesize customer feedback, user stories, and requirements from a wide range of stakeholders, including healthcare providers, payers, and internal teams.
- Translate complex customer needs into clear and actionable product features for the development team.
- Regularly engage with customers to validate product concepts, refine solutions, and drive user adoption.
- Work closely with data and AI engineers to define AI use cases, build and deploy AI models, and continuously improve model accuracy and performance.
- Oversee the full product lifecycle, from ideation to launch, ensuring that product milestones are met on time and within scope.
- Define and track key performance indicators (KPIs) to assess product performance and customer satisfaction.
- Work with design teams to create intuitive and user-friendly interfaces for healthcare providers and revenue cycle managers.
- Collaborate with engineering, data science, and UX/UI teams to bring AI-powered RCM products to life, ensuring technical feasibility and a seamless user experience.
- Partner with sales, marketing, and customer success teams to ensure successful product launches and go-to-market strategies.
- Coordinate with legal and compliance teams to ensure all product offerings meet regulatory and data privacy standards (e.g., HIPAA).
- Act as the subject matter expert (SME) for AI applications in the revenue cycle management space, keeping abreast of advancements in both healthcare and AI/ML technologies.
- Ensure that AI models and algorithms meet the unique needs of healthcare providers, focusing on accuracy, efficiency, and compliance.
- Translate AI capabilities into clear value propositions for healthcare clients, focusing on cost savings, improved collections, reduced denials, and better compliance.
Qualifications
- Experience: 3+ years of product management experience in healthcare, fintech, or SaaS, with a focus on revenue cycle management, billing, claims, or financial processes.
- AI/ML Knowledge: Strong understanding of AI and machine learning principles, and how they can be applied to solve business problems in the healthcare domain, especially within RCM.
- Industry Expertise: Familiarity with revenue cycle management (RCM) processes, billing codes, claims adjudication, payer-provider relationships, and other key healthcare financial operations.
Technical Skills: Experience working with engineering and data science teams to build AI-powered products. Familiarity with AI frameworks, cloud platforms, and API integrations. - Strong Communication: Ability to clearly communicate technical concepts to both technical and non-technical stakeholders. Excellent presentation and documentation skills. - Problem-Solving: Strong analytical and problem-solving skills, with the ability to prioritize and navigate complex business challenges. - Customer-Centric: Ability to translate customer pain points and market opportunities into actionable product features. - Proven track record of delivering AI-powered SaaS products. - Familiarity with AI ethics and governance frameworks in healthcare is preferred - Experience managing the product lifecycle from ideation to delivery, including backlog management, prioritization, and feature delivery. - Strong analytical skills, with experience in data-driven decision-making and using metrics to drive product development. - Excellent communication skills, with the ability to engage and influence both technical and non-technical stakeholders. - Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, Healthcare, Business).
Competencies to Drive Success
Leadership: Provide focus and motivational support to achieve excellence in client satisfaction; Foster teamwork and cooperation for team unity; Manage individual and team’s performance
Communication: Effective and concise written communication target to specific audiences; Strong verbal communication and listening skills to assure understanding and consultation across multiple stakeholders.
Analytical Thinking: Approaches problems logically; Provides meaningful analyses through verbal and written presentations
Organizational Skills and Concern for Order: Keeps accurate records; Provides meaningful data for review
Initiative: Engaged and proactive; Takes appropriate action with minimal oversight
Agility and Time Management: Able to respond to changing priorities, demands, procedures and technology; Excellent organizational and time management skills to meet client needs
Our Perks
Remote Work/Work From Home
Paid Time Off/11, Paid Holidays/Year-End Holiday Break
Health, Dental, Vision, HSA/FSA
401K with Company Match
Disability & Life Insurance
Employee Assistance Program
Paid Parental Leave
About Raintree Systems
Raintree is the preeminent platform for enterprise and mid-sized therapy provider organizations. Our award-winning solutions in patient engagement and communications, clinical documentation, revenue cycle management (RCM), and business intelligence are tailored to the needs of physical therapy, occupational therapy, speech therapy, and ABA practices across all treatment settings.
Our Core Values
We put our Clients First- We are Open and Honest- We are Disciplined, Yet Flexible
We love to Solve Problems- We are Committed to Greatness- We are a High Performance Team
Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
