Job description
Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
***SR RFP CONTENT & PROPOSAL SPECIALIST***
Remote Role - Canada or U.S.
Are you a curious, collaborative, and strategic individual with a passion for healthcare technology and content excellence? Altera is revolutionizing its go-to-market strategy, and we’re looking for a Content & Proposal Specialist to play a pivotal role in optimizing our client acquisition and retention efforts.
This isn’t your traditional RFP role. With the recent implementation of an innovative AI-powered tool, we’ve transformed our proposal workflow, drastically reducing response times and enabling a deeper focus on strategic content development and competitive intelligence. You’ll be instrumental in shaping how we articulate the value of our solutions – primarily Sunrise, Paragon, and DBMotion, encompassing hosting, professional services, and the full gamut of our offerings – to current and prospective clients.
KEY RESPONSIBILITIES
- Strategic Content Curation & Development: Proactively identify, gather, and refine compelling content from various sources, including third-party intelligence, product release notes, and internal subject matter experts (SMEs). This includes working with SMEs to improve existing answers to frequently asked questions and developing new, insightful content that differentiates Altera’s solutions.
- AI-Powered Proposal Process Management: Leverage our cutting-edge AI tool to manage the end-to-end proposal (RFP/RFI) process. This involves optimizing the AI-generated responses, facilitating SME review and refinement, and ensuring the timely delivery of high-quality, tailored proposals.
- Cross-Functional Collaboration: Partner closely with Sales, Services, Product Owners, and other internal teams to understand solution capabilities, market needs, and competitive landscapes. Collaborate to develop more thoughtful, impactful, and competitive content for all client interactions.
- Process Optimization & Innovation: Continuously seek ways to enhance our content management and proposal workflow. Identify opportunities to integrate new data sources, refine content categorization, and improve overall efficiency and effectiveness of our response strategies.
- Client Engagement Insights: Analyze proposal outcomes to identify trends in client questions and our response efficacy. Utilize these insights to drive continuous improvement in our content and proposal strategies, ultimately contributing to increased win rates and organic growth.
- Quality Assurance & Documentation: Maintain a high standard of accuracy, clarity, and consistency across all content and proposal documents. Ensure proper version control and utilization of documentation tools (e.g., SharePoint, Adobe, MS Office Suite, image capturing, and graphics tools).
QUALIFICATIONS
Education
Bachelor’s degree in marketing, communications, business, healthcare administration, or a related field, or equivalent years of relevant work experience.
Work Experience & Required Skills
Minimum 3+ years of experience in a role involving content management, proposal development (RFP/RFI), or project management within the healthcare technology industry.
Demonstrated experience in a role requiring strong curiosity, creativity, and proactive problem-solving.
Experience working with or interest in leveraging AI tools to enhance content and workflow efficiency.
Exceptional written and verbal communication skills, with a proven ability to articulate complex technical and functional information clearly and concisely.
Strong content management and organizational skills, with the ability to manage multiple projects and priorities simultaneously.
Excellent collaborative abilities, with a track record of working effectively with diverse internal stakeholders.
Analytical mindset with the ability to derive insights from data and apply them to content strategy.
Proficiency in standard office and documentation tools (e.g., MS Office Suite, SharePoint, Adobe).
Understanding of healthcare workflows and solutions is critical.
TRAVEL & LOCATION
- Minimal travel is anticipated for this role, beyond potential attendance at internal sales meetings.
- U.S. or Canada-based remote role.
Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.
Salary Range
$60,000—$80,000 CAD
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.
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