Senior Scrum Master

Job description

Senior Scrum Master - Microsoft Dynamics Location: Springfield, IL - Remote Type of contract: W2 Duration: Long Term As a Senior Scrum Manager for Microsoft Dynamics, you will have extensive experience managing project schedules, resources, risks, and reporting. You will provide overall guidance and serve as an escalation point for Dynamics development team members. Additionally, you will support customers and end-users in defining requirements based on the latest Dynamics 365 architecture to ensure the success of the project. You will develop implementation plans and roadmaps, setting the standard for future development and ensuring the architecture integrates smoothly with existing infrastructure. Job Responsibilities:

• Facilitate SAFe Scrum ceremonies and participate in Agile Release Train (ART) events, such as PI Planning, System Demos, and Inspect & Adapt.
• Coach Scrum teams (8 to 13 members) on SAFe’s Lean-Agile principles and foster a continuous learning culture.
• Remove impediments and collaborate with Technical Program Manager and Product Managers from the Client to resolve larger cross-team blockers.
• Promote cross-team and ART collaboration to ensure alignment with Program Increment (PI) objectives.
• Collaborate with Product Management teams to align team efforts with business objectives and product roadmaps.
• Assist in backlog refinement and feature breakdown to align with PI goals.
• Monitor progress using SAFe metrics and tools (Azure DevOps, Jira) for both team and program-level tracking.
• Coordinate dependencies across teams and participate in Scrum of Scrums to ensure cross-team alignment.
• Drive continuous improvement through Inspect & Adapt workshops and foster Lean thinking within teams.
• Ensure compliance with SAFe and Lean-Agile practices in the Microsoft Dynamics 365 implementation.
• Collaborate with Technical Program Managers, Product Management teams, and other Scrum Masters to optimize flow across the ART.

Required Skills:

• Agile & SAFe Expertise: Strong understanding of Agile methodologies (Scrum, Kanban) and SAFe 6.0 framework, with the ability to facilitate Scrum events and larger SAFe ceremonies (e.g., PI Planning).
• Microsoft Dynamics Knowledge: Experience in implementing, customizing, and integrating Microsoft Dynamics 365 (CRM and ERP solutions), with a good grasp of its architecture and deployment processes.
• Team Facilitation & Leadership: Proven ability to lead Agile teams, foster collaboration, and empower team members to be self-organizing, while actively removing impediments.
• Collaboration & Communication: Excellent communication and collaboration skills for working effectively with Technical Program Managers, Product Management, and other stakeholders to align on objectives.
• Impediment Removal: Skilled in identifying blockers and resolving them quickly to keep the team focused and progressing toward sprint goals without disruptions.

Beneficial Skills (But Not Required):

• Backlog Management: Experience working closely with Product Owners to refine and prioritize the product backlog, ensuring that items are aligned with business objectives and ready for development.
• Technical Tools: Proficiency in using project management tools like Azure DevOps, Jira, and collaboration platforms such as Microsoft Teams and SharePoint for reporting, tracking, and dependency management.
• Continuous Improvement: A commitment to continuous improvement, using retrospectives and Lean principles to drive better team performance and workflow optimization.
• Metrics & Reporting: Ability to track and interpret key Agile metrics (velocity, burn-down charts, flow efficiency) to monitor progress and identify areas for improvement.
• Stakeholder Management: Strong ability to manage relationships with stakeholders, ensuring expectations are aligned and progress updates are communicated transparently.
• Adaptability & Flexibility: Ability to adapt to changing environments and priorities, helping the team adjust and stay on track in dynamic and evolving business conditions.
• Certifications in relevant technologies or methodologies (e.g., Certified ScrumMaster (CSM) or SAFe Scrum Master (SSM) – by Scaled Agile or Microsoft Certified: Dynamics 365 Fundamentals)
• Previous experience with Call Center Software projects, integrations, or initiatives is a plus!
• Previous experience working on large-scale transformation projects.

SALARY AND BENEFITS The leadership of our Company believes in attracting and retaining exceptional talent committed to serving our clients. We offer a generous benefits package including health insurance, paid vacation, disability, and life insurance, and more. Please visit our Careers page for additional information. Salary and benefits information will be available to applicants, when and if an offer is made. OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION The leadership of our Company is committed to a work culture of zealous advocacy, respect, diversity and inclusion, client-oriented defense, access to justice and excellent representation. We are dedicated to building a strong professional relationship with each of our clients, to understanding their diverse circumstances, and to meeting their needs. Our ability to achieve these goals depends on the efforts of all of us. HOW TO APPLY All applications must be completed online. We do not accept paper submissions. Please visit our Careers Page to review all current job postings, and instructions on the application process. As an Equal Employment Opportunity (EEO) Employer, Cycurion, Inc. and our Subsidiaries prohibit discriminatory employment actions against and treatment of its employees and applicants for employment based on actual or perceived race or color, size (including bone structure, body size, height, shape, and weight), religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity (one’s internal deeply-held sense of one’s gender which may be the same or different from one’s sex assigned at birth; one’s gender identity may be male, female, neither or both, e.g., non-binary), gender expression (the representation of gender as expressed through, for example, one’s name, choice of pronouns, clothing, haircut, behavior, voice, or body characteristics; gender expression may not be distinctively male or female and may not conform to traditional gender-based stereotypes assigned to specific gender identities), disability, marital status, relationship and family structure (including domestic partnerships, polyamorous families and individuals, chosen family, platonic co-parents, and multigenerational families), genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record, credit history, unemployment status, caregiver status, salary history, or any other characteristic protected by law.