Job description
Thoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex problems with the discipline needed to get high-quality working software into the hands of our clients and customers. Designers at Thoughtworks creatively solve the right problems. We work collaboratively to deliver bespoke software and take on the most challenging problems our clients have.
The Experience Design Writer plays a key role in shaping content strategies and crafting inclusive, purposeful copy that enhances usability and elevates the product experience.
Job responsibilities
- You must have solid experience as an Experience Design Writer and will play an active role in the delivery and content design of technology projects that transform the way our clients work, while helping develop new digital products and services. Alongside the Experience Designer, you will ensure moments of ideation, collaboration, and the development of new solutions.
- Collaborate with small, cross-functional teams to create a wide range of experience design deliverables, including journey maps, service blueprints, roadmaps, prototypes, and design systems.
- Actively contribute to the development of definitions and guidelines for cross-device content, documenting terms in glossaries, style guides, and voice and tone documentation.
- You’ll facilitate workshops, develop unique design strategies for products, and participate in strategic decision-making at the portfolio level.
- Behind the scenes, you’ll apply various research methods, such as contextual analysis, moderated interviews, experiments, and user testing focused on content.
- You will conduct research, explore design opportunities, and create inspiring design hypotheses for delivery teams composed of Thoughtworkers and our clients.
- Ensure that project scope, risks, and updates are regularly assessed and communicated.
- Balance the expectations of clients and Thoughtworkers by clearly communicating the outcomes of experience design work.
- Share your experience with teammates by mentoring and supporting less experienced designers.
- Promote your experience design expertise within the broader community by speaking at conferences, webinars, meetups, and more.
Job qualifications
Technical Skills
- You must have advanced proficiency in Spanish and at least high-intermediate English.
- You must demonstrate strong grammar skills and, above all, excellent writing ability in the language required for the role.
- You must have the ability to monitor and assess digital product experiences.
- Represent the user’s perspective when prioritizing user stories.Experience designing product experiences across various devices and interfaces, aligned with UX principles and design guidelines.
- You ensure that content design solutions are people-centered and strike a balance between client needs, business goals, and technical feasibility.
- You will work strategically to define key messages for our digital interfaces, adjusting them based on context, tone, and voice guidelines.
- You are comfortable leading and advising on research activities within experience design projects, employing methods such as contextual inquiry, moderated interviews, experiments, user testing, and more.
- You are an experienced storyteller, capable of clearly presenting your research approach and findings to stakeholders.
Professional Skills
- You’re comfortable sharing design and research deliverables with your business stakeholders.
- You collaborate effectively within your team whilst having a wider influence with your clients and Thoughtworks.
- Clear and effective communicator, capable of defining roles, setting expectations and fostering confidence within your team.
- You understand the importance of stakeholder management and can easily liaise between clients and other key stakeholders throughout projects, ensuring buy-in and gaining trust along the way.
- A passion for contributing to the growing experience design community at Thoughtworks through peer reviews, sharing skills and capabilities, and ensuring consistency in the quality of design.
- Please share a portfolio link that showcases your expertise in digital products – ideally both web and mobile.
Other things to know
Learning & Development
There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.
About Thoughtworks
Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.
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