Job description
Description
IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 400 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak, Nature’s Blast). We are dedicated to helping improve the lives of people all over the world.
At IMPACT BRANDS, we embrace remote work culture and cherish open-mindedness, high energy, and adaptability qualities that are essential in our dynamic environment. We prioritize the growth of every team member, regardless of their location, offering advancement from intern to leadership roles.
IMPACT BRANDS has already positively impacted the lives of 3 million people worldwide. Join us as a remote Zendesk System Administrator and let’s impact billions together!
Our Treats:
Remote work. Whether it’s your home office, a cozy cafe, or a scenic spot across the globe, you have the autonomy to choose your workspace.
Home office budget. A home office allowance and the possibility to choose between a MacBook or a Windows-based workstation.
Health and wellness budget. We value your well-being - investment in your health is not just encouraged but actively supported.
More free time. Enjoy 25+ Working Days of Holidays to recharge and relax from work.
Volunteering. Embrace the opportunity to dedicate 2 paid days each year towards personal growth and community impact.
Personal development opportunities. Improve yourself through training online or conferences worldwide - Miami, Las Vegas, Dubai, Bangkok, etc.
Professional growth. Exceptional performance is recognized and rewarded, offering opportunities for career advancement based on your contributions to our success.
Achievement Bonus. We celebrate our company’s successes by offering an annual bonus.
Our company products. Get exclusive access to our health and wellness products.
Flatwork culture. The chance to influence the company right from the start.
Team spirit. Enjoy regular team-building activities and engaging online events.
And much more! From a Welcome Package to other amazing perks – we’re always thinking of ways to show our appreciation for every team member. Whether it’s fun surprises or practical benefits, you’ll always feel valued.
Bits of your job:
Administer and maintain Zendesk Support, Guide, Chat, Talk, and other tools (e.g., Explore, Sell, Sunshine)
Configure and optimize settings, including triggers, automation, SLAs, custom fields, etc.
Manage user roles, permissions, and groups to ensure secure and appropriate access
Implement and manage Zendesk apps
Identify opportunities for process improvement and efficiency gains within Zendesk
Stay current with Zendesk features and implement relevant updates
Serve as the primary point of contact for Zendesk-related inquiries and troubleshooting
Maintain thorough documentation of all configurations, processes, and integrations
And other assigned tasks
Requirements
Key expectations:
Bachelor’s degree in IT, Computer Science, or a related field
Proven experience as a System Administrator working with customer support platforms in a complex environment
Strong analytical and problem-solving skills, with attention to detail
Ability to translate business needs into technical solutions
Excellent communication and collaboration skills
Self-driven and capable of working independently and as part of a team
Fluency in English and Lithuanian, both written and spoken
Salary: 1200-1700 €/mon. net
Keep in mind that we are open to discuss a different salary based on your skills and competences.
