Summary
The job is for a Technical Support Consultant at SupportYourApp, a global SaaS, Software, or Hardware solutions provider. The role involves providing exceptional customer support, maintaining product knowledge, and communicating with various IT departments. The position requires excellent English skills, a technical background, experience in Technical/Customer Support, understanding of cybersecurity, and analytical skills. Benefits include flexible schedule, opportunity to work remotely, good bonuses for referring friends, paid intensive training, work-life balance, and greenhouse conditions for self-development.
Requirements
- Excellent English skills (at least C1 for both spoken and written)
- Technical background related to networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking)
- Experience in Technical/Customer Support
- Understanding of cybersecurity, experience SOC analysis
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Responsibilities
- Provide exceptional customer support via calls, chats, and emails
- Build positive and long-lasting relationships with customers
- Meet team KPIs
- Always be up-to-date with cutting-edge technology
- Securely work with customers’ sensitive information
- Apply the latest and greatest customer happiness practices
- Maintain working knowledge of our client’s products and services
- Communicate with developers and other departments of various IT companies
Preferred Qualifications
- Experience with Zendesk or similar CRM systems
- Experience with engineers
Benefits
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
