Job description
What we’ll call you:
Wine Advisor Team Agent
***This role is 100% remote. Candidates must live in either California, Colorado or Kansas to be considered for payroll tax purposes
Our purpose:
Naked Wines is revolutionizing the way we enjoy wine by connecting everyday wine drinkers with the world’s best winemakers.
Funding winemakers upfront gives us a chance to support independent producers without the stressors or costs of the three-tier system - and allows us to offer customers site-exclusive wines for a best-in-the-business price point, which unlocks a huge target market.
Our global team is entrepreneurial by nature, obsessive about customer experience and performance-driven, which makes this a place where you will be inspired to grow personally as well as professionally.
Your purpose:
Wine Advisors work on various outbound phone campaigns contacting current customers (called Angels) to make personal connections and help build tailored wine cases. To be successful in this role, the Wine Advisor must be self motivated to meet core KPIs including daily, weekly, and monthly sales targets. They must also be eager to deliver and execute 5-star quality customer service by expanding on their wine knowledge and contributing to excellence in service.
To nail your job you will:
- Perform outbound sales through phone and text-based campaigns
- Work independently and within a team towards meeting specific sales, contact, and service targets with an expectation to meet or exceed these goals daily
- Gain knowledge of products, promotions, and winemakers in order to provide the most relevant and pertinent information to customers
- Provide the highest levels of service to provide solutions to customers in order to ensure that shipments are received in a timely and expected manner
- Provide support to the service team during high-volume periods
- Other tasks, duties, or special projects as assigned
We’ll love you because you:
Are independently driven
Have a solid background in sales (wine knowledge is a plus)
Understand how to drive customer loyalty and knowledge
Strive to exceed goals and targets
Negotiate like a pro and effectively manage relationships
Think on your feet to solve complex customer issues
Are smart but humble
Have demonstrated experience of giving customers a world class experience
2-3 years of relevant sales experience preferred
A combination of education and experience will be considered
Must have the ability to connect to the internet- We do not have an allowance for this
Must live in the state of Colorado, California or Kansas for payroll tax purposes
Must be eligible on your own to work in the US to qualify. An employer-sponsored work visa is not currently available for this role
Compensation & Benefits
- $21.63/ hour + Commission
- Annual Bonus
- Health, Dental, Vision Insurance - 90% employee coverage, 60% dependent coverage. Eligible Day 1
- Holiday allowance - 34 days of paid time off, including 20 days of accrued paid time off (PTO) and 12 paid company holidays. Paid time off also includes your Birthday, plus one additional day for Volunteer Efforts
- Retirement plan - Through Vanguard. 4% employer match
- Wine allowance - $50 a month towards your Nakedwines.com account
- Gym contribution - Up to $25 a month towards a gym membership
- Personal Pathways - the Company will pay up to $500 annually towards personal development training related to your career interest
- Company Share Plan
If you fit the bill, then we want to hear from you - submit your online application today!
