Job description
Associate - Transcription Operations
Who we are:
AlphaSights is the leading global knowledge platform. Our sophisticated technology platform enables our clients, our people, and our experts to connect, collaborate, and transfer globally distributed knowledge faster than ever before. Professionals at investment firms, consultancies, corporations, and nonprofits rely on us to connect them seamlessly with knowledgeable domain experts who help enhance their thinking, inform critical decisions, and propel their business forward. Founded in 2008, AlphaSights currently employs more than 1,500 professionals in nine offices around the globe and regularly ranks as one of the fastest-growing companies in the world.
The role:
As a Transcription Operations Associate in the Americas region, you will enable the delivery of a high-quality transcription service at scale. This involves proactively managing the production queue to ensure transcripts meet our quality standards and industry-leading turnaround time, resolving workflow issues promptly, and addressing queries from our Client Service Teams. You will also oversee a community of top-tier contractors, ensuring they not only meet but exceed KPIs for exceptional service delivery, contractor productivity and engagement.
What you’ll do:
- Production Oversight: Managing transcription orders, prioritizing unclaimed tasks, and addressing queries and capacity gaps for efficient production. You will be responsible for ensuring that we are meeting industry-leading turnaround time, quality, and cost-efficiency at scale.
- Issue Resolution: Independently addressing issues that affect transcription service delivery, while leveraging internal teams for troubleshooting as required.
- Contractor Management: Building and overseeing a skilled contractor team in your region. You will be responsible for your unit KPIs, ensuring a productive and engaged contractor community, while also collaborating with our Transcription Quality Assurance team to improve quality metrics.
Who you are:
- Output-focused: You are an execution-focused individual that thrives in a fast-paced environment and drives measurable outcomes and KPIs for the function.
- Meticulous attention to detail: Your high standards and unwavering attention to detail ensure the highest level of accuracy and precision in your work.
- Self-starter: You take initiative in identifying issues, proposing operational improvements, and driving solutions. Your proactive approach and adaptability allow you to thrive in a dynamic environment.
Requirements:
- Bachelor’s degree, with strong academic credentials in any field and noteworthy extracurricular leadership
- No prior work experience is needed. However, relevant internships and other evidence of interest / experience working in operations in a service or business context, are desirable
- Track record of strong academic performance (minimum GPA of 3.5)
- Fluency in written and spoken English is essential
Compensation and Benefits:
- Compensation: $75000
- 17 vacation days, 10 company holidays, and an end of year break between Christmas Day and New Year’s Day
- Competitive medical, dental, and vision insurance
- 401(k) match – 4% of your total compensation matched dollar-for-dollar
- Prime midtown office with state-of-the-art amenities
- The option to work from home on Fridays
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