Job description
About BizAway
Here at BizAway, we Deliver the Future of Travel. 😎
We are a solid international company with strong ambitions and great expertise. With a focus on
sustainability 🌱, on a daily basis we support companies enabling them to improve their travel
management through our constantly evolving services and solutions, always characterized by our
tech attitude and smart and innovative processes. 🚀
We know that success comes from People and deserves to be recognized.👫Proactivity and
Reliability, Kindful collaboration and communication are the core values of our Solution Culture.
If you like challenges and would love to be part of one of the fastest growing B2B scale-up then
BizAway is the company you have been looking for. 🤩
We are looking for
We are looking for a driven and enthusiastic Customer Success Executive (m/f/d) for the Italian market, who desires to contribute to the growth and success of our Customer Success Team. This role is based in Milan.
Your role in BizAway
As a Customer Success Executive, you will manage a portfolio of BizAway clients, ensuring they
are onboarded successfully, adopt the platform, renew contracts, and expand their usage. Your
main responsibilities will be:
● Manage and grow a portfolio of corporate clients, ensuring satisfaction, renewal, and upsell
opportunities.
● Deliver seamless onboarding by tailoring BizAway’s onboarding resources (guides, webinars,
playbooks, training sessions) to each client’s needs.
● Track client health through usage data, dashboards, and NPS/CSAT surveys; anticipate risks
and mitigate churn.
● Drive adoption of BizAway’s platform, ensuring clients maximize value from our solutions.
● Proactively identify and act on upsell opportunities to expand client usage and revenue.
● Collaborate closely with Sales, Support, and Product teams to ensure a smooth client experience and bring client feedback into the business.
● Proactively suggest actions and campaigns to improve the customer journey and enhance
growth.
Your basic qualifications
● You are fluent in Italian and have full working proficiency in English.
● You have 1+ years of experience in B2B Account Management, Customer Success, or a
client-facing role.
● You are comfortable working with CRM tools (Salesforce preferred) and client dashboards.
● You are proactive, organized, and thrive in a fast-changing environment.
● You have strong communication skills and a client-first mindset.
We are also interested in
● Experience in SaaS, Travel Tech, or fast-growing scale-ups.
● Experience managing a large volume of B2B clients.
● Additional language capabilities.
Our offer
✈A seat on a scale-up with skyrocketing growth.
💰Attractive compensation, including equity in the company.
📈Development of your entrepreneurial spirit, having the chance to implement real-impact
business decisions.
🌍Multicultural and international team.
🙌Collaborative and smart environment to work and learn.
🍻Free coffee to kick-start your day and free beers to celebrate together.
🏢Flexible working policy (3 days in the office + 2 remote)
BizAway guarantees equal employment opportunities for all individuals, in compliance with Art. 3 of the Italian Constitution, Legislative Decree 198⁄2006 (Equal Opportunities Code), Law 162⁄2021, and EU Directive 2006/54/EC. The selection process is open without any discrimination on the basis of gender, age, sexual orientation, gender identity, disability, ethnic origin, personal beliefs, or religion. Candidates are invited to review the privacy notice pursuant to Art. 13 of EU Regulation 2016⁄679 and Legislative Decree 196⁄2003, as amended by Legislative Decree 101⁄2018
