Job description
Blend is a diverse team of problem solvers who believe that the world’s financial resources should be more accessible. Our cloud banking platform is used by Wells Fargo, U.S. Bank, and over 330 other financial services firms to acquire more customers, increase productivity, and deliver end-to-end digital experiences. Our software enables our customers to process an average of more than $5 billion in loans per day, making it possible for consumers to reach their financial goals faster and lead better lives. Come do work that matters.
Blend is seeking a Spanish-speaking Close Notary Specialist based in Florida to support our eClose Operations Team. This hybrid role involves performing remote online notarizations (RON) and supporting external notaries using Blend’s digital platform. You’ll ensure seamless, secure closings and provide real-time technical and operational support to both notaries and signing participants.
What You’ll Do:
- Support external notaries, borrowers and lender representatives via phone, text, and ticketing system. (~60%)
- Perform RON signings, primarily for mortgage and real estate closings. (~25%)
- Troubleshoot borrower onboarding and signing room issues.
- Tag Hybrid documents to prepare them for e-signing.
- Escalate technical problems to engineering and follow through to resolution.
- Differentiate between user error and product bugs, and act accordingly.
- Maintain strong relationships with RON vendors and provide ongoing support.
- Collaborate with Engineering and Product to test features, report bugs, and enhance user experience.
- Assist with new lender onboarding, training materials, and workflow documentation.
- Manage multiple tasks across calls, tickets, and Slack messages in a fast-paced environment.
- Return all communications promptly and handle other operational tasks as needed.
Qualifications:
- Active Florida Notary Public commission with RON certification.
- Bilingual (Spanish) strongly preferred
- 1+ years of experience in customer support, operations, or tech support (mortgage/title/fintech preferred).
- Strong troubleshooting, multitasking, and problem-solving skills.
- Experience with tools like Freshdesk, Slack, and eClosing platforms (e.g., Notarize, DocuSign, Snapdocs).
- Excellent communication, organization, and attention to detail.
- Comfortable with ambiguity and self-motivated/able to work independently.
- Team-oriented, proactive, and eager to investigate and resolve issues.
- Familiarity with eClosing workflows and state-specific notarial requirements a plus.
To comply with local legislation, as well as to provide greater transparency to candidates, we share base pay ranges on all job postings regardless of desired hiring location.
For full time hires, the hourly compensation range is $24.00 - $27.00. Blend benefits and perks are described below.
Final pay offer amounts will vary depending on multiple factors, including but not limited to function, level, geographic location, job related knowledge, skills, and experience. Base pay will be adjusted for part-time roles to reflect scheduled hours.
Benefits and Perks:
- Meaningful equity
- 401(k) plan with employer matching contribution
- Comprehensive health benefits
- 8 weeks of paid parental, medical and pregnancy leaves
- Generous vacation policy
- Wellness benefits covering a variety of wellness activities, gym memberships, fitness classes and more
